Proactive Servicing / DEX Advisory Lead (Nexthink + AI-driven IT Operations)
Location: Phoenix, AZ (Hybrid 3 days in office)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
We are seeking a highly experienced Nexthink / Digital Employee Experience (DEX) Consultant to lead EUC transformation initiatives and enable proactive, data-driven IT operations.
This role will focus on leveraging Nexthink (Infinity platform preferred), endpoint telemetry, and automation to enhance end-user experience, optimize IT service delivery, and drive predictive support models.
Key Responsibilities
Lead implementation and optimization of Nexthink platform (Infinity preferred)
Drive Digital Employee Experience (DEX) initiatives using endpoint analytics
Analyze telemetry data to identify issues and improve user experience
Enable proactive and predictive IT operations using data insights
Integrate Nexthink with ServiceNow (Incident, Problem, Change, CMDB)
Develop automation scripts (PowerShell/Python) for remediation and self-healing
Build dashboards, KPIs, and reporting frameworks
Support AIOps and GenAI use cases in IT support environments
Participate in EUC transformation programs and operating model design
Provide advisory and consulting support to business and IT stakeholders
Required Qualifications
Strong hands-on experience with Nexthink (Infinity platform preferred)
Deep understanding of:
Digital Employee Experience (DEX)
Endpoint telemetry and analytics
Experience in proactive/predictive IT operations
Strong knowledge of ServiceNow and ITIL processes
Scripting experience with PowerShell and/or Python
Exposure to:
AIOps platforms
Predictive analytics
GenAI in IT operations
Strong analytical and data interpretation skills
Experience Requirements
10–15+ years in IT Operations / EUC / Service Management
3–5+ years in DEX / Nexthink / EUC transformation
Experience in consulting, advisory, or operating model design
Applications will be accepted until 6/12/2026
The annual salary for this position is between $73,350 $114,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
