Business Analyst

Job Description

We are seeking an experienced and dynamic Sr. Business Analyst to become a key member of our growing team. In this role, you will leverage your 6+ years of business analysis expertise to drive digital transformation and deliver innovative solutions that align with our organizational goals.

Job Responsibilities

• Business Analysis Support — Support end‑to‑end business analysis and operational activities for automation and process‑management initiatives, serving as a key liaison between business stakeholders, technical teams, and designers.
• Process Documentation Management — Own and maintain all process documentation, including PDDs, keystroke documents, operational inventories, and governance records to ensure accuracy, compliance, and audit readiness.
• SOP Development — Collaborate with internal teams to develop, update, and standardize Standard Operating Procedures (SOPs), ensuring processes are well‑documented, consistent, and aligned with operational requirements.
• Stakeholder Collaboration — Work with stakeholders to gather requirements, understand process changes, communicate updates, and recommend effective solutions that support business objectives.
• Process Lifecycle Support — Support process onboarding, decommissioning, and change‑management activities, including maintaining process inventories and coordinating required operational updates.
• Access Management Operations — Support user access provisioning, modifications, and decommissioning, ensuring all access‑related requests adhere to governance standards and operational controls.
• RPA Testing & Validation — Execute testing activities for process maintenance, change validation, and defect resolution within RPA environments, including hands‑on work with Blue Prism.
• Cross‑Functional Automation Support — Partner with cross‑functional teams to support automation initiatives, contribute to continuous improvement, and assist with RPA‑related operational activities.
• UiPath Upskilling — Continue expanding technical expertise in UiPath to support testing, solution collaboration, and automation delivery.

Required Skills and Qualifications

• 6+years of professional experience as a Business Analyst, with demonstrated success in digital projects and business process optimization.
• Strong technical expertise in Capture - Business Analyst.
• Solid background in digital enablement and solution delivery.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work independently and as part of a team in a fast-paced, hybrid environment.

Nice to Have

• Experience or interest in Co-pilot, Power Pages, or process mining tools, with a willingness to undergo a learning curve for new technologies.
• Self-sufficiency in developing basic Power Apps, Power Automate, and Power BI solutions without heavy reliance on technical teams.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Salary and Other Compensation:

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $80,000 – $94,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Working arrangements

• We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
• The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.