Business Analyst, Toronto, Ontario, Canada

Job Description

We are seeking an experienced and dynamic Sr. Business Analyst to become a key member of our growing team. In this role, you will leverage your 6+ years of business analysis expertise to drive digital transformation and deliver innovative solutions that align with our organizational goals.

Job Responsibilities

Business Analysis Support — Support end‑to‑end business analysis and operational activities for automation and process‑management initiatives, serving as a key liaison between business stakeholders, technical teams, and designers.
Process Documentation Management — Own and maintain all process documentation, including PDDs, keystroke documents, operational inventories, and governance records to ensure accuracy, compliance, and audit readiness.
SOP Development — Collaborate with internal teams to develop, update, and standardize Standard Operating Procedures (SOPs), ensuring processes are well‑documented, consistent, and aligned with operational requirements.
Stakeholder Collaboration — Work with stakeholders to gather requirements, understand process changes, communicate updates, and recommend effective solutions that support business objectives.
Process Lifecycle Support — Support process onboarding, decommissioning, and change‑management activities, including maintaining process inventories and coordinating required operational updates.
Access Management Operations — Support user access provisioning, modifications, and decommissioning, ensuring all access‑related requests adhere to governance standards and operational controls.
RPA Testing & Validation — Execute testing activities for process maintenance, change validation, and defect resolution within RPA environments, including hands‑on work with Blue Prism.
Cross‑Functional Automation Support — Partner with cross‑functional teams to support automation initiatives, contribute to continuous improvement, and assist with RPA‑related operational activities.
UiPath Upskilling — Continue expanding technical expertise in UiPath to support testing, solution collaboration, and automation delivery.

Required Skills and Qualifications

6+years of professional experience as a Business Analyst, with demonstrated success in digital projects and business process optimization.
Strong technical expertise in Capture - Business Analyst.
Solid background in digital enablement and solution delivery.
Excellent analytical, communication, and stakeholder management skills.
Ability to work independently and as part of a team in a fast-paced, hybrid environment.

Nice to Have

Experience or interest in Co-pilot, Power Pages, or process mining tools, with a willingness to undergo a learning curve for new technologies.
Self-sufficiency in developing basic Power Apps, Power Automate, and Power BI solutions without heavy reliance on technical teams.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Salary and Other Compensation:

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $80,000 – $94,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

À propos de nous

Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.

Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.

Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.

Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.

Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.