Business Analyst, Toronto, Ontario, Canada

Job Description

We are seeking an experienced and dynamic Sr. Business Analyst to become a key member of our growing team. In this role, you will leverage your 6+ years of business analysis expertise to drive digital transformation and deliver innovative solutions that align with our organizational goals.

Job Responsibilities

Business Analysis Support — Support end‑to‑end business analysis and operational activities for automation and process‑management initiatives, serving as a key liaison between business stakeholders, technical teams, and designers.
Process Documentation Management — Own and maintain all process documentation, including PDDs, keystroke documents, operational inventories, and governance records to ensure accuracy, compliance, and audit readiness.
SOP Development — Collaborate with internal teams to develop, update, and standardize Standard Operating Procedures (SOPs), ensuring processes are well‑documented, consistent, and aligned with operational requirements.
Stakeholder Collaboration — Work with stakeholders to gather requirements, understand process changes, communicate updates, and recommend effective solutions that support business objectives.
Process Lifecycle Support — Support process onboarding, decommissioning, and change‑management activities, including maintaining process inventories and coordinating required operational updates.
Access Management Operations — Support user access provisioning, modifications, and decommissioning, ensuring all access‑related requests adhere to governance standards and operational controls.
RPA Testing & Validation — Execute testing activities for process maintenance, change validation, and defect resolution within RPA environments, including hands‑on work with Blue Prism.
Cross‑Functional Automation Support — Partner with cross‑functional teams to support automation initiatives, contribute to continuous improvement, and assist with RPA‑related operational activities.
UiPath Upskilling — Continue expanding technical expertise in UiPath to support testing, solution collaboration, and automation delivery.

Required Skills and Qualifications

6+years of professional experience as a Business Analyst, with demonstrated success in digital projects and business process optimization.
Strong technical expertise in Capture - Business Analyst.
Solid background in digital enablement and solution delivery.
Excellent analytical, communication, and stakeholder management skills.
Ability to work independently and as part of a team in a fast-paced, hybrid environment.

Nice to Have

Experience or interest in Co-pilot, Power Pages, or process mining tools, with a willingness to undergo a learning curve for new technologies.
Self-sufficiency in developing basic Power Apps, Power Automate, and Power BI solutions without heavy reliance on technical teams.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Salary and Other Compensation:

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $80,000 – $94,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Quem somos:

Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego

Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.