Client Relationship Manager- Banking Financial Services

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

In Asia Pacific (APAC), Cognizant has a strong presence in key growth markets including Australia, Singapore, Malaysia, India, Japan, China, Hong Kong, the UAE, Philippines and Saudi Arabia. It has grown rapidly in these regions and is now poised for exponential growth. We are seeking leaders with a trailblazing track record of growth to fuel this story.

Your passion, integrity and experience are integral to Cognizant’s success. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service is fundamental to your success. In return, you will be empowered with opportunities and support to develop your career and collaborate with people focused on innovation and ideas.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific. Come and be part of a dynamic leadership team and be a game changer.

The Client Relationship Manager (CRM) owns a portfolio of existing clients while driving new business growth across our focus growth industries. The primary mission is to win large deals within assigned accounts and to ensure existing engagements continue and expand.

• Lead key BFS accounts, managing the business as a P&L with accountability for their profitable growth.

• Own the end-to-end sales cycle alongside the Service Line Specialist, Client Partner, and Engagement Delivery Partner/Lead, across both domestic and global accounts.

• Build a thorough account plan and maintain it as a living document, keeping CRM (Winzone) and Forecasting application (UPLF) consistently up to date, logging all activities and contacts accurately, and working closely with local and offshore teams.

• Drive demand generation within the account by positioning Cognizant as an AI Builder — proactively identifying and qualifying new pipeline opportunities through targeted outreach, executive briefings, and account-based campaigns built around full-stack AI solutions, in partnership with marketing and the service lines.

• Communicate and orchestrate effectively across stakeholders, going beyond email to drive interactive discussions, convene meetings, and connect the right points of contact.

Success in this role will be measured by revenue growth, Total Contract Value (TCV), margin, and customer satisfaction.

• Seasoned business development professional from a technology consulting and services firm, with an excellent track record of managing, retaining and growing client businesses.

• 10+ years in a quota-bearing sales role within a technology services firm.

• Strong track record of selling technology services into the BFS sector — across Wealth, Retail, Corporate and Asset Management.

• Thorough domain knowledge, with strong awareness of AI innovations across technology services and BFS industry.

• Established, demonstrable relationships with CxOs and key stakeholders in BFS accounts across Malaysia, with a practitioner’s mindset for engaging senior executives on transformation solutions.

• Strategic thinker with strong negotiation, communication and facilitation skills, the confidence to plan ahead and the resilience to stay the course.

• Proven track record of improving business performance and winning large deals.

• Able to navigate a large organization, operate within a multi-dimensional matrix, and persuade through both content and confidence.

• Comfortable working with multicultural, geographically distributed teams — a strong team player able to lead diverse teams toward a common goal.

If this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you. Please apply directly with us. For a complete list of open opportunities with Cognizant, visit www.cognizant.com/careers.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.