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Dynamics 365/CRM Technical lead

00069333201

Job Summary

Contribute as a senior cloud engineer specializing in Microsoft Dynamics 365 CRM and Power Platform to design configure and optimize scalable customer engagement solutions for global clients in a hybrid work model. Collaborate closely with cross functional teams to deliver secure high performing CRM capabilities that support ethical digital transformation.

Responsibilities

  • Design and implement end to end Dynamics 365 CRM and Dynamics 365 for Sales solutions that align with business processes and long term cloud strategy for enterprise clients.
  • Configure Dynamics 365 components including entities forms views workflows and business rules to create robust yet maintainable applications that support evolving customer engagement needs.
  • Optimize Dynamics 365 performance by tuning configurations streamlining customizations and collaborating with database and infrastructure teams to ensure stable and responsive environments.
  • Develop and extend Dynamics Power Platform components such as model driven apps cloud flows and Power Apps to automate business processes and increase user productivity.
  • Create reusable solution templates and configuration patterns across Dynamics 365 CRM instances to accelerate delivery and maintain consistency across multiple business units.
  • Integrate Dynamics 365 CRM with external enterprise systems using approved integration tools and patterns to enable seamless data exchange and unified customer insights.
  • Implement security configurations including roles field security and environment based access models to ensure compliance with internal standards and industry regulations.
  • Collaborate with business analysts product owners and quality engineers to refine user stories validate requirements and ensure delivered features precisely meet business expectations.
  • Guide peers on Dynamics 365 configuration practices through documentation knowledge sharing and code review style feedback that raises overall team capability without formal people management.
  • Troubleshoot complex issues across Dynamics 365 CRM and Power Platform environments by analyzing telemetry logs and user feedback to deliver durable and well documented resolutions.
  • Document solution architectures configuration decisions and operational runbooks in clear and accessible formats to support reliable operations and future enhancements.
  • Support release activities in hybrid cloud environments by validating solution readiness coordinating smoke testing and ensuring minimal disruption during day shift deployment windows.
  • Contribute to organizational cloud enablement goals by championing responsible use of Dynamics and Power Platform technologies that improve customer experience and positively impact communities.

Qualifications

  • Demonstrate eight to ten years of hands on experience delivering enterprise solutions with Dynamics CRM and Dynamics 365 CRM including multiple end to end implementations.
  • Show strong proficiency in Dynamics 365 for Sales processes covering lead opportunity account and pipeline management with configurations tailored to complex sales organizations.
  • Exhibit deep expertise in Dynamics 365 configuration including customization of entities forms views workflows business process flows and solution management across environments.
  • Apply practical experience with Dynamics Power Platform components including Power Apps Power Automate and Dataverse to design low code solutions that complement core CRM capabilities.
  • Utilize solid understanding of cloud concepts and application lifecycle management to manage solutions across development test and production Dynamics environments in a hybrid work setting.
  • Demonstrate effective communication and collaboration skills to work closely with stakeholders across business and technology functions during regular day shift hours.
  • Display strong analytical and problem solving skills with a track record of diagnosing complex CRM and Power Platform issues and implementing sustainable fixes that enhance system reliability.

What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

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Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

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Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Your Career, Your Way
Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

Professionals
Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

02.2026 Superlearner Debashish
"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
Laura Reynaud
"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
Lucas Hoffman
“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
Sujatha’S Journey Main
“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
Paulo Miguel Epili Main
"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

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