Job Summary
Contribute as a senior cloud engineer specializing in Microsoft Dynamics 365 CRM and Power Platform to design configure and optimize scalable customer engagement solutions for global clients in a hybrid work model. Collaborate closely with cross functional teams to deliver secure high performing CRM capabilities that support ethical digital transformation.
Responsibilities
- Design and implement end to end Dynamics 365 CRM and Dynamics 365 for Sales solutions that align with business processes and long term cloud strategy for enterprise clients.
- Configure Dynamics 365 components including entities forms views workflows and business rules to create robust yet maintainable applications that support evolving customer engagement needs.
- Optimize Dynamics 365 performance by tuning configurations streamlining customizations and collaborating with database and infrastructure teams to ensure stable and responsive environments.
- Develop and extend Dynamics Power Platform components such as model driven apps cloud flows and Power Apps to automate business processes and increase user productivity.
- Create reusable solution templates and configuration patterns across Dynamics 365 CRM instances to accelerate delivery and maintain consistency across multiple business units.
- Integrate Dynamics 365 CRM with external enterprise systems using approved integration tools and patterns to enable seamless data exchange and unified customer insights.
- Implement security configurations including roles field security and environment based access models to ensure compliance with internal standards and industry regulations.
- Collaborate with business analysts product owners and quality engineers to refine user stories validate requirements and ensure delivered features precisely meet business expectations.
- Guide peers on Dynamics 365 configuration practices through documentation knowledge sharing and code review style feedback that raises overall team capability without formal people management.
- Troubleshoot complex issues across Dynamics 365 CRM and Power Platform environments by analyzing telemetry logs and user feedback to deliver durable and well documented resolutions.
- Document solution architectures configuration decisions and operational runbooks in clear and accessible formats to support reliable operations and future enhancements.
- Support release activities in hybrid cloud environments by validating solution readiness coordinating smoke testing and ensuring minimal disruption during day shift deployment windows.
- Contribute to organizational cloud enablement goals by championing responsible use of Dynamics and Power Platform technologies that improve customer experience and positively impact communities.
Qualifications
- Demonstrate eight to ten years of hands on experience delivering enterprise solutions with Dynamics CRM and Dynamics 365 CRM including multiple end to end implementations.
- Show strong proficiency in Dynamics 365 for Sales processes covering lead opportunity account and pipeline management with configurations tailored to complex sales organizations.
- Exhibit deep expertise in Dynamics 365 configuration including customization of entities forms views workflows business process flows and solution management across environments.
- Apply practical experience with Dynamics Power Platform components including Power Apps Power Automate and Dataverse to design low code solutions that complement core CRM capabilities.
- Utilize solid understanding of cloud concepts and application lifecycle management to manage solutions across development test and production Dynamics environments in a hybrid work setting.
- Demonstrate effective communication and collaboration skills to work closely with stakeholders across business and technology functions during regular day shift hours.
- Display strong analytical and problem solving skills with a track record of diagnosing complex CRM and Power Platform issues and implementing sustainable fixes that enhance system reliability.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
