Dynamics 365/CRM Technical lead, London,UK, United Kingdom, United Kingdom

Job Summary

Contribute as a senior cloud engineer specializing in Microsoft Dynamics 365 CRM and Power Platform to design configure and optimize scalable customer engagement solutions for global clients in a hybrid work model. Collaborate closely with cross functional teams to deliver secure high performing CRM capabilities that support ethical digital transformation.

Responsibilities

Design and implement end to end Dynamics 365 CRM and Dynamics 365 for Sales solutions that align with business processes and long term cloud strategy for enterprise clients.
Configure Dynamics 365 components including entities forms views workflows and business rules to create robust yet maintainable applications that support evolving customer engagement needs.
Optimize Dynamics 365 performance by tuning configurations streamlining customizations and collaborating with database and infrastructure teams to ensure stable and responsive environments.
Develop and extend Dynamics Power Platform components such as model driven apps cloud flows and Power Apps to automate business processes and increase user productivity.
Create reusable solution templates and configuration patterns across Dynamics 365 CRM instances to accelerate delivery and maintain consistency across multiple business units.
Integrate Dynamics 365 CRM with external enterprise systems using approved integration tools and patterns to enable seamless data exchange and unified customer insights.
Implement security configurations including roles field security and environment based access models to ensure compliance with internal standards and industry regulations.
Collaborate with business analysts product owners and quality engineers to refine user stories validate requirements and ensure delivered features precisely meet business expectations.
Guide peers on Dynamics 365 configuration practices through documentation knowledge sharing and code review style feedback that raises overall team capability without formal people management.
Troubleshoot complex issues across Dynamics 365 CRM and Power Platform environments by analyzing telemetry logs and user feedback to deliver durable and well documented resolutions.
Document solution architectures configuration decisions and operational runbooks in clear and accessible formats to support reliable operations and future enhancements.
Support release activities in hybrid cloud environments by validating solution readiness coordinating smoke testing and ensuring minimal disruption during day shift deployment windows.
Contribute to organizational cloud enablement goals by championing responsible use of Dynamics and Power Platform technologies that improve customer experience and positively impact communities.

Qualifications

Demonstrate eight to ten years of hands on experience delivering enterprise solutions with Dynamics CRM and Dynamics 365 CRM including multiple end to end implementations.
Show strong proficiency in Dynamics 365 for Sales processes covering lead opportunity account and pipeline management with configurations tailored to complex sales organizations.
Exhibit deep expertise in Dynamics 365 configuration including customization of entities forms views workflows business process flows and solution management across environments.
Apply practical experience with Dynamics Power Platform components including Power Apps Power Automate and Dataverse to design low code solutions that complement core CRM capabilities.
Utilize solid understanding of cloud concepts and application lifecycle management to manage solutions across development test and production Dynamics environments in a hybrid work setting.
Demonstrate effective communication and collaboration skills to work closely with stakeholders across business and technology functions during regular day shift hours.
Display strong analytical and problem solving skills with a track record of diagnosing complex CRM and Power Platform issues and implementing sustainable fixes that enhance system reliability.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.