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Dynamics 365/CRM Technical lead

00069333201

Job Summary

Contribute as a senior cloud engineer specializing in Microsoft Dynamics 365 CRM and Power Platform to design configure and optimize scalable customer engagement solutions for global clients in a hybrid work model. Collaborate closely with cross functional teams to deliver secure high performing CRM capabilities that support ethical digital transformation.

Responsibilities

  • Design and implement end to end Dynamics 365 CRM and Dynamics 365 for Sales solutions that align with business processes and long term cloud strategy for enterprise clients.
  • Configure Dynamics 365 components including entities forms views workflows and business rules to create robust yet maintainable applications that support evolving customer engagement needs.
  • Optimize Dynamics 365 performance by tuning configurations streamlining customizations and collaborating with database and infrastructure teams to ensure stable and responsive environments.
  • Develop and extend Dynamics Power Platform components such as model driven apps cloud flows and Power Apps to automate business processes and increase user productivity.
  • Create reusable solution templates and configuration patterns across Dynamics 365 CRM instances to accelerate delivery and maintain consistency across multiple business units.
  • Integrate Dynamics 365 CRM with external enterprise systems using approved integration tools and patterns to enable seamless data exchange and unified customer insights.
  • Implement security configurations including roles field security and environment based access models to ensure compliance with internal standards and industry regulations.
  • Collaborate with business analysts product owners and quality engineers to refine user stories validate requirements and ensure delivered features precisely meet business expectations.
  • Guide peers on Dynamics 365 configuration practices through documentation knowledge sharing and code review style feedback that raises overall team capability without formal people management.
  • Troubleshoot complex issues across Dynamics 365 CRM and Power Platform environments by analyzing telemetry logs and user feedback to deliver durable and well documented resolutions.
  • Document solution architectures configuration decisions and operational runbooks in clear and accessible formats to support reliable operations and future enhancements.
  • Support release activities in hybrid cloud environments by validating solution readiness coordinating smoke testing and ensuring minimal disruption during day shift deployment windows.
  • Contribute to organizational cloud enablement goals by championing responsible use of Dynamics and Power Platform technologies that improve customer experience and positively impact communities.

Qualifications

  • Demonstrate eight to ten years of hands on experience delivering enterprise solutions with Dynamics CRM and Dynamics 365 CRM including multiple end to end implementations.
  • Show strong proficiency in Dynamics 365 for Sales processes covering lead opportunity account and pipeline management with configurations tailored to complex sales organizations.
  • Exhibit deep expertise in Dynamics 365 configuration including customization of entities forms views workflows business process flows and solution management across environments.
  • Apply practical experience with Dynamics Power Platform components including Power Apps Power Automate and Dataverse to design low code solutions that complement core CRM capabilities.
  • Utilize solid understanding of cloud concepts and application lifecycle management to manage solutions across development test and production Dynamics environments in a hybrid work setting.
  • Demonstrate effective communication and collaboration skills to work closely with stakeholders across business and technology functions during regular day shift hours.
  • Display strong analytical and problem solving skills with a track record of diagnosing complex CRM and Power Platform issues and implementing sustainable fixes that enhance system reliability.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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