Front Line Sales Operations

JOB DESCRIPTION

Front Line Sales Operations

Business Unit: RCGTH (Retail & Consumer Goods) | Industry: Retail & Consumer

The Front Line Sales Operations role within the RCGTH Business Unit acts as a trusted business advisor to the BU leader and BU sales team, owning the full scope of sales operations – including reporting, pipeline hygiene, forecasting, account coverage and tagging, and sales insights and analytics. Working closely with sales teams, , and internal cross-functional partners, this role translates data into sharp insights and solid recommendations that can change the trajectory of the business, while ensuring smooth order-to-delivery flow, sound governance, and consistent execution of go-to-market plans. The ideal candidate brings 7+ years of experience in sales operations or a related field within the retail and consumer industry, along with strong analytical, coordination, and stakeholder management skills, and a solid grasp of sales compensation and TCV (Total Contract Value) validation policies and governance.

• Act as a trusted business advisor to the BU leader and sales team on all sales operations matters, bringing sharp insights and solid recommendations that can influence and change the trajectory of the business.

• Own end-to-end sales operations reporting, ensuring accuracy, timeliness, and relevance for BU leadership.

• Drive pipeline hygiene across the sales funnel, ensuring data accuracy, and timely updates.

• Lead forecasting processes in partnership with sales leadership, providing reliable projections and flagging risks and opportunities early.

• Manage account coverage and tagging to ensure accurate territory mapping, segmentation, and resource alignment across the BU.

• Deliver sales insights and analytics that surface trends, gaps, and opportunities, translating data into actionable recommendations for leadership.

• Maintain strong working knowledge of sales compensation policies and TCV validation governance.

• Own and maintain sales operations dashboards, and reporting tools to provide visibility into sales trends and gaps.

• Drive AI initiatives and adoption to improve productivity

• Prepare business review decks and performance summaries for leadership and BU reviews.

• Experience in sales operations, sales support, finance, or commercial operations, preferably within retail, or consumer goods.

• Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.

• Proficiency in Excel, and Salesforce tools.

• Demonstrated experience working with senior leaders and sales teams.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication and cross-functional coordination skills.

• Ability to manage multiple priorities in a fast-paced, hybrid working environment.

• High attention to detail with a process-improvement mindset.

• Comfortable working both independently and collaboratively across hybrid team setups.

This is a hybrid role, requiring a combination of in-office collaboration and remote work.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.