JOB DESCRIPTION
Front Line Sales Operations
Business Unit: RCGTH (Retail & Consumer Goods) | Industry: Retail & Consumer
Department | Sales Operations – RCGTH Business Unit |
Industry | Retail & Consumer |
Work Arrangement | Hybrid |
Reports To | Americas Sales Operations Leader |
Employment Type | Full-time |
Role Overview
The Front Line Sales Operations role within the RCGTH Business Unit acts as a trusted business advisor to the BU leader and BU sales team, owning the full scope of sales operations – including reporting, pipeline hygiene, forecasting, account coverage and tagging, and sales insights and analytics. Working closely with sales teams, , and internal cross-functional partners, this role translates data into sharp insights and solid recommendations that can change the trajectory of the business, while ensuring smooth order-to-delivery flow, sound governance, and consistent execution of go-to-market plans. The ideal candidate brings 7+ years of experience in sales operations or a related field within the retail and consumer industry, along with strong analytical, coordination, and stakeholder management skills, and a solid grasp of sales compensation and TCV (Total Contract Value) validation policies and governance.
Key Responsibilities
• Act as a trusted business advisor to the BU leader and sales team on all sales operations matters, bringing sharp insights and solid recommendations that can influence and change the trajectory of the business.
• Own end-to-end sales operations reporting, ensuring accuracy, timeliness, and relevance for BU leadership.
• Drive pipeline hygiene across the sales funnel, ensuring data accuracy, and timely updates.
• Lead forecasting processes in partnership with sales leadership, providing reliable projections and flagging risks and opportunities early.
• Manage account coverage and tagging to ensure accurate territory mapping, segmentation, and resource alignment across the BU.
• Deliver sales insights and analytics that surface trends, gaps, and opportunities, translating data into actionable recommendations for leadership.
• Maintain strong working knowledge of sales compensation policies and TCV validation governance.
• Own and maintain sales operations dashboards, and reporting tools to provide visibility into sales trends and gaps.
• Drive AI initiatives and adoption to improve productivity
• Prepare business review decks and performance summaries for leadership and BU reviews.
Required Qualifications & Experience
• Experience in sales operations, sales support, finance, or commercial operations, preferably within retail, or consumer goods.
• Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.
• Proficiency in Excel, and Salesforce tools.
• Demonstrated experience working with senior leaders and sales teams.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and cross-functional coordination skills.
• Ability to manage multiple priorities in a fast-paced, hybrid working environment.
• High attention to detail with a process-improvement mindset.
• Comfortable working both independently and collaboratively across hybrid team setups.
Work Arrangement
This is a hybrid role, requiring a combination of in-office collaboration and remote work.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
