JOB DESCRIPTION
Front Line Sales Operations
Business Unit: RCGTH (Retail & Consumer Goods) | Industry: Retail & Consumer
Department | Sales Operations – RCGTH Business Unit |
Industry | Retail & Consumer |
Work Arrangement | Hybrid |
Reports To | Americas Sales Operations Leader |
Employment Type | Full-time |
Role Overview
The Front Line Sales Operations role within the RCGTH Business Unit acts as a trusted business advisor to the BU leader and BU sales team, owning the full scope of sales operations – including reporting, pipeline hygiene, forecasting, account coverage and tagging, and sales insights and analytics. Working closely with sales teams, , and internal cross-functional partners, this role translates data into sharp insights and solid recommendations that can change the trajectory of the business, while ensuring smooth order-to-delivery flow, sound governance, and consistent execution of go-to-market plans. The ideal candidate brings 7+ years of experience in sales operations or a related field within the retail and consumer industry, along with strong analytical, coordination, and stakeholder management skills, and a solid grasp of sales compensation and TCV (Total Contract Value) validation policies and governance.
Key Responsibilities
• Act as a trusted business advisor to the BU leader and sales team on all sales operations matters, bringing sharp insights and solid recommendations that can influence and change the trajectory of the business.
• Own end-to-end sales operations reporting, ensuring accuracy, timeliness, and relevance for BU leadership.
• Drive pipeline hygiene across the sales funnel, ensuring data accuracy, and timely updates.
• Lead forecasting processes in partnership with sales leadership, providing reliable projections and flagging risks and opportunities early.
• Manage account coverage and tagging to ensure accurate territory mapping, segmentation, and resource alignment across the BU.
• Deliver sales insights and analytics that surface trends, gaps, and opportunities, translating data into actionable recommendations for leadership.
• Maintain strong working knowledge of sales compensation policies and TCV validation governance.
• Own and maintain sales operations dashboards, and reporting tools to provide visibility into sales trends and gaps.
• Drive AI initiatives and adoption to improve productivity
• Prepare business review decks and performance summaries for leadership and BU reviews.
Required Qualifications & Experience
• Experience in sales operations, sales support, finance, or commercial operations, preferably within retail, or consumer goods.
• Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.
• Proficiency in Excel, and Salesforce tools.
• Demonstrated experience working with senior leaders and sales teams.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and cross-functional coordination skills.
• Ability to manage multiple priorities in a fast-paced, hybrid working environment.
• High attention to detail with a process-improvement mindset.
• Comfortable working both independently and collaboratively across hybrid team setups.
Work Arrangement
This is a hybrid role, requiring a combination of in-office collaboration and remote work.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
