Job Overview
We are seeking a Senior Manager with deep expertise in the Life & Annuities insurance domain and a proven track record in business transformation. The ideal candidate brings 10–12 years of experience across Life & Annuities operations, underwriting, policy administration, claims, new business, and servicing, plus 1–2 years leading AI and Agentic AI transformation initiatives.
In this role, you will partner with business and technology stakeholders to identify transformation opportunities, optimize operations, and drive adoption of AI-powered and autonomous agent-based solutions across the insurance value chain.
Key Responsibilities
- Lead business transformation initiatives across Life & Annuities operations.
- Drive process optimization and operational excellence using AI and Agentic AI solutions.
- Assess and redesign end-to-end processes across policy administration, underwriting, claims, new business, and customer servicing.
- Collaborate with business leaders, product owners, and technology teams to define transformation roadmaps.
- Identify and implement AI use cases, including intelligent assistants, workflow automation, decision support, and autonomous agents.
- Support platform modernization initiatives involving policy administration and core insurance systems.
- Lead stakeholder management, change management, and adoption activities.
- Develop business cases, operating models, process maps, and transformation strategies.
- Ensure regulatory compliance, risk management, and governance requirements are built into transformation programs.
- Mentor consulting teams and provide thought leadership to clients.
Required Skills & Qualifications
- 10–12 years of experience in Life & Annuities insurance.
- Strong understanding of policy administration, underwriting, claims, new business, servicing, and distribution processes.
- 1–2 years of experience in AI, Generative AI, and Agentic AI-led transformation programs.
- Experience identifying and implementing AI-driven business process improvements.
- Strong consulting, stakeholder management, and transformation leadership skills.
- Experience working with insurance platforms and digital transformation programs.
- Strong analytical, problem-solving, and communication skills.
- Experience leading cross-functional and global teams.
- Willingness to travel up to 25%, based on project needs.
Preferred Qualifications
- Experience with GenAI platforms, intelligent automation, and agentic frameworks.
- Insurance industry certifications (e.g., LOMA/ACS/FLMI, CPCU) and business analysis certifications (e.g., CBAP, PMI-PBA).
- Experience with cloud-based insurance transformation initiatives.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
