Chief Delivery Officer, Mexico - Senior Director

Chief Delivery Officer, Guadalajara, Mexico

Leading at Cognizant

This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster a strong performance-driven culture.

About the role

As a Chief Delivery Officer, Guadalajara, Mexico, you will make an impact by leading end-to-end delivery operations across large, complex client portfolios and driving delivery excellence within nearshore operations. You will be a valued member of the leadership team and work collaboratively with account leadership, operations, talent partners, and senior stakeholders to ensure consistent, high-quality outcomes.

In this role, you will:

• Define and execute delivery strategy for large, multi-client portfolios across nearshore and global delivery models
• Oversee end-to-end delivery governance, ensuring predictable, high-quality, and timely outcomes while managing delivery risk
• Lead, mentor, and develop senior delivery leaders, building a strong leadership pipeline and succession model
• Drive operational excellence through standardized methodologies, metrics, and governance frameworks
• Partner with talent organizations to scale local capabilities through hiring, enablement, and continuous skill development
  Consistently demonstrate the Cognizant Way to Lead, which means operating with Personal Leadership, Organizational Leadership, and Business Leadership, with a strong focus on client outcomes, financial performance, and strategic growth.

What you need to have to be considered

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field; Master’s degree preferred
• 15+ years of experience in delivery management and operations leadership within large, complex service organizations
• Proven experience leading nearshore delivery operations and distributed teams across onsite, nearshore, and offshore models
• Strong background in delivery governance, financial performance management, and executive stakeholder engagement
• Excellent communication and presentation skills in English and Spanish
  Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business
  The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It

These will help you succeed

• Experience scaling delivery organizations in fast-growing or transformational environments
• Strong understanding of operating models, service delivery frameworks, and continuous improvement practices
• Industry experience in areas such as Financial Services, Healthcare, Life Sciences, Communications, Media, or Technology
• Experience establishing or leading regional delivery hubs or large operational centers

Work model – Onsite

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring regular presence in a Cognizant office in Guadalajara, Mexico.
The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

Work Authorization

Must be legally authorized to work in Mexico without the need for employer sponsorship, now or at any time in the future.