Chief Delivery Officer, Guadalajara, Mexico
Leading at Cognizant
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster a strong performance-driven culture.
About the role
As a Chief Delivery Officer, Guadalajara, Mexico, you will make an impact by leading end-to-end delivery operations across large, complex client portfolios and driving delivery excellence within nearshore operations. You will be a valued member of the leadership team and work collaboratively with account leadership, operations, talent partners, and senior stakeholders to ensure consistent, high-quality outcomes.
In this role, you will:
- Define and execute delivery strategy for large, multi-client portfolios across nearshore and global delivery models
- Oversee end-to-end delivery governance, ensuring predictable, high-quality, and timely outcomes while managing delivery risk
- Lead, mentor, and develop senior delivery leaders, building a strong leadership pipeline and succession model
- Drive operational excellence through standardized methodologies, metrics, and governance frameworks
- Partner with talent organizations to scale local capabilities through hiring, enablement, and continuous skill development
Consistently demonstrate the Cognizant Way to Lead, which means operating with Personal Leadership, Organizational Leadership, and Business Leadership, with a strong focus on client outcomes, financial performance, and strategic growth.
What you need to have to be considered
- Bachelor’s degree in Business, Engineering, Information Systems, or a related field; Master’s degree preferred
- 15+ years of experience in delivery management and operations leadership within large, complex service organizations
- Proven experience leading nearshore delivery operations and distributed teams across onsite, nearshore, and offshore models
- Strong background in delivery governance, financial performance management, and executive stakeholder engagement
- Excellent communication and presentation skills in English and Spanish
Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business
The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It
These will help you succeed
- Experience scaling delivery organizations in fast-growing or transformational environments
- Strong understanding of operating models, service delivery frameworks, and continuous improvement practices
- Industry experience in areas such as Financial Services, Healthcare, Life Sciences, Communications, Media, or Technology
- Experience establishing or leading regional delivery hubs or large operational centers
Work model – Onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring regular presence in a Cognizant office in Guadalajara, Mexico.
The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.
Work Authorization
Must be legally authorized to work in Mexico without the need for employer sponsorship, now or at any time in the future.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
