About the role
As a Senior Manager, Client Relationship Manager, you will make an impact by serving as the primary point of contact for your assigned clients and acting as the business owner for these accounts, leading the day-to-day activities and P&L within Banking & Financial Services for large accounts in Belgium. You will be a valued member of the Banking & Financial Services Sales team and work collaboratively with our BFS Client Partner, delivery teams, and Cognizant senior management.
In this role, you will
- Build trusted relationships with our current clients and bring in new logos
- Understand the client, their issues and priorities, and co-create impactful and transformative solutions
- Drive RFPs and proactive bids with regards to renewals, extensions, and expansion
- Track BFS trends relevant to client business and bring forth proactive ideas and solutions, leveraging Cognizant business cases in other geos
- Grow your current portfolio by taking the best advantage of Cognizant's local footprints and our global delivery capabilities
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Brussels, Belgium. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 10+ years of experience in a client facing role from previous IT professional services firms or the offshore outsourcing industry
- Proven experience dedicated to Banking & Financial Services local accounts in Belgium
- Experience managing client P&L of over $10 million, including reporting and metric assessment for the account
- Excellent ability to influence and communicate effectively with business stakeholders up to the C-Suite
- Excellent oral and written communication skills in English and Dutch
These will help you stand out
- MS or MBA degree
- Proven track record of contributing to the growth of an existing P&L and detecting new opportunities
- Ability to handle multiple tasks in a dynamic environment
- Detail oriented and able to manage all facets of complex assignments
- Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
