Skill: Network Technical Service Manager:
Experience : 9+ relevant is mandatory
Notice Period: Immediate or Serving NP within 60 days
Shift: Rotational (Hybrid 3 days - work from office)
1. The Technical Service Manager is responsible for the operational delivery of the Supplier’s service to Novartis. The TSM manages the Supplier’s resources to achieve the required service performance measures, reporting and governance etc. and is the single point of contact for communication and escalations.
2. More than 8 years of Business / IT experience inc. ITIL, with 2-3yrs Network (or) Security technologies experience.
3. Demonstrated leadership skills, >5 years proven management experience within a matrix organization.
4. Proven track record in managing complex teams across different vendors
5. In-depth expertise in one or more IT disciplines and broad knowledge of other disciplines of IT with Network (or) Security technologies experience
6. In-depth understanding of business processes and the interrelationships with IT processes.
7. More than 5 years of experience in Service Management of a global or regional service portfolio in similar areas as above, across geographies and business areas.
8. Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.
9. Track record in delivering multinational projects on time, quality and budget
10. Excellent Communication Skills.
11. Proven capability to manage an organization with direct and indirect reporting lines in a matrix set-up.
12. Entrepreneurial behaviour and good financial skills.
13. Capability to think strategically and proven ability to set, develop and execute the service delivery strategy for the service portfolio.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.