1. Job Title : SPE-Ins Claims 2. Job Summary : Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and domain knowledge to enhance our claims processing efficiency. With a hybrid work model and rotational shifts you will play a crucial role in ensuring customer satisfaction and operational excellence. Your contributions will directly impact our companys success and help us deliver exceptional service to our clients. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Analyze and process insurance claims efficiently to ensure timely resolution and customer satisfaction. - Collaborate with cross-functional teams to streamline claims processing and improve service delivery. - Utilize domain expertise to assess claims accurately and provide insightful recommendations. - Maintain up-to-date knowledge of industry trends and regulations to ensure compliance and best practices. - Communicate effectively with customers to address inquiries and resolve issues promptly. - Implement process improvements to enhance claims handling and reduce processing time. - Monitor and report on claims processing metrics to identify areas for improvement. - Provide exceptional customer service by understanding and addressing customer needs and concerns. - Support the team in achieving operational targets and meeting service level agreements. - Participate in training and development programs to enhance skills and knowledge. - Contribute to the development of policies and procedures to improve claims management. - Ensure data accuracy and integrity in all claims processing activities. - Foster a collaborative work environment to achieve team goals and objectives. Qualifications - - Possess strong analytical skills with a focus on detail-oriented claims assessment. - Demonstrate excellent communication and interpersonal skills for effective customer interactions. - Exhibit proficiency in using claims processing software and tools. - Have a solid understanding of the Property & Casualty Insurance domain. - Show adaptability to work in a hybrid model with rotational shifts. - Display a commitment to continuous learning and professional development. - Bring a customer-centric approach to all aspects of the role. 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Certified Insurance Service Representative (CISR) or equivalent certification preferred.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.