Job Summary
This role involves supporting policy servicing operations with a focus on accuracy and efficiency. The candidate will utilize technical expertise in MS Office and ideally domain knowledge in Property & Casualty Insurance to ensure seamless policy management. The hybrid work model and night shift provide flexibility while maintaining operational excellence.
Responsibilities
- Manage policy servicing tasks with precision and adherence to company standards to ensure operational efficiency and customer satisfaction.
- Utilize MS Office tools to prepare analyze and maintain policy-related documentation and reports effectively.
- Collaborate with internal teams to address policy-related queries and ensure timely resolution of issues.
- Conduct thorough reviews of policy documents to identify discrepancies and ensure compliance with regulatory requirements.
- Provide support in updating and maintaining policy records in the companys database to ensure data accuracy and integrity.
- Assist in the preparation of policy summaries and reports for stakeholders to facilitate informed decision-making.
- Communicate effectively with clients and stakeholders to clarify policy details and address concerns.
- Monitor policy servicing workflows to identify areas for improvement and recommend process enhancements.
- Ensure adherence to company policies and procedures while handling sensitive policy information.
- Support the team in achieving key performance indicators and meeting service level agreements.
- Stay updated on industry trends and best practices in Property & Casualty Insurance to enhance domain knowledge.
- Participate in training sessions and workshops to continuously improve technical and domain skills.
- Maintain a proactive approach to problem-solving and contribute to the overall success of the policy servicing team.
Qualifications
- Demonstrate proficiency in MS Office tools including Excel Word and PowerPoint to perform policy servicing tasks efficiently.
- Possess strong analytical skills to review and interpret policy documents with attention to detail.
- Exhibit excellent communication skills to interact effectively with clients and stakeholders.
- Showcase adaptability to work in a hybrid model and night shift environment while maintaining productivity.
- Have a basic understanding of Property & Casualty Insurance which is considered a valuable asset.
- Display a commitment to learning and staying updated on industry trends and company policies.
- Bring a minimum of 2 years of relevant experience in policy servicing or a related field with a maximum of 4 years preferred.
Certifications Required
Microsoft Office Specialist (MOS) certification is mandatory AINS (Associate in General Insurance) certification is a plus.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.