Consultant – Prompt Engineer
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Prompt Engineer – Generative AI (Telecommunications), you will make an impact by designing, testing, and optimizing prompts and interaction patterns that improve the accuracy, safety, and consistency of Generative AI solutions. You will be a valued member of Cognizant Consulting’s AI and Digital Transformation team, working closely with consultants, data scientists, engineers, and client stakeholders to operationalize Generative AI in large, regulated enterprise environments.
In this role, you will:
- Design, test, and optimize prompts and interaction patterns to improve Generative AI accuracy, reliability, and safety for targeted business use cases.
- Establish evaluation methods, reusable prompt libraries, and governance-aligned guardrails to support consistent and compliant AI outputs.
- Develop and deliver prompt catalogs, test suites, and adoption guidance to support pilot and scaled AI deployments.
- Apply Generative AI capabilities across telecommunications use cases such as agent assist, knowledge retrieval, incident triage, order and billing inquiries, and workflow automation.
- Operate effectively within large, regulated enterprise delivery environments by aligning work to SDLC, ITSM, security, and change management standards.
Work model – Hybrid
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring time in a client or Cognizant office, depending on project needs.
This role is open to qualified applicants based near the following locations:
- Bedminster or Middletown, New Jersey
- Dallas metroplex, Texas
- Atlanta, Georgia
- Bothell, Washington
The working arrangements for this role are accurate as of the date of posting and may evolve based on client, project, and business requirements. We are committed to setting clear expectations.
What you must have to be considered
- Experience in prompt engineering, conversational AI, applied NLP, or Generative AI solution design.
- Hands-on experience designing, testing, and refining prompts to improve AI quality, safety, and consistency.
- Familiarity with Generative AI techniques such as retrieval-augmented generation (RAG), prompt tuning, model evaluation, and guardrails.
- Experience working in enterprise or regulated environments with strong governance, security, and compliance requirements.
- Strong documentation and communication skills, with the ability to translate technical concepts into reusable assets and guidance.
These will help you succeed
- Telecommunications domain experience or prior work supporting customer service, operations, or automation use cases.
- Experience supporting human-in-the-loop or agent-based AI solutions that balance automation with governance and risk controls.
- Familiarity with evaluation frameworks, red-teaming approaches, and quality monitoring for Generative AI systems.
- Ability to collaborate across multidisciplinary teams and mentor junior contributors.
- A continuous learning mindset and curiosity to keep pace with rapidly evolving Generative AI capabilities.
Benefits
Cognizant offers a comprehensive benefits program, including:
- Medical, dental, vision, and life insurance
- 401(k) plan with employer contributions
- Employee stock purchase plan
- Employee assistance program
- Paid holidays and paid time off
- Paid parental leave and fertility assistance
- Learning and development programs, including certifications and ongoing upskilling
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.