Job Summary
Calypso Business Analyst and Business Systems Analyst - Strong analytical and problem solving skills including data analysis experience supporting trading risk or capital markets technology platforms particularly Calypso experience in Back office and Middle office modules
Responsibilities
- Drive detailed requirement elicitation by engaging business stakeholders operations teams and technology partners to clarify objectives and define precise functional outcomes for content management solutions within the ISG environment.
- Translate business needs into structured functional specifications and user stories that can be easily understood and implemented by engineering teams while reducing ambiguity and rework across the delivery lifecycle.
- Coordinate end to end content management workflows by designing metadata models access rules and lifecycle policies that support efficient search retrieval and compliant retention of business information.
- Collaborate with architects and developers to validate that functional designs for content management platforms align with enterprise standards non functional expectations and integration constraints across connected systems.
- Perform process analysis for cards and payments operations where relevant by mapping current journeys identifying pain points and recommending content centric improvements that shorten cycle times and reduce manual effort.
- Create comprehensive functional test scenarios and acceptance criteria then support system testing user acceptance testing and defect triage to ensure delivered capabilities match agreed requirements and quality expectations.
- Prepare clear functional documentation including process flows configuration notes and traceability matrices that help maintain system knowledge support audits and enable smoother onboarding for new team members.
- Facilitate workshops walkthroughs and demonstrations in a hybrid setting using collaboration tools so that geographically distributed stakeholders gain a shared understanding of proposed solutions and delivery progress.
- Monitor production usage patterns and user feedback for content management features then propose incremental enhancements that improve usability governance and alignment with evolving regulatory expectations.
- Advise business partners on how to leverage existing ISG content platforms and business analysis practices to streamline document heavy processes and reduce operational risk in cards and payments contexts.
- Coordinate closely with project managers to estimate functional effort track deliverables manage requirement changes and report status ensuring that milestones are met within agreed scope and timelines.
- Support incident analysis by reviewing functional behavior replicating reported issues and collaborating with support teams to define root cause and recommend corrective changes that stabilize critical services.
- Champion continuous improvement by reflecting on completed initiatives collecting lessons learned and suggesting enhancements to requirement practices documentation standards and stakeholder engagement approaches.
Qualifications
- Demonstrate strong experience as a business analyst with six to eight years in functional roles including proven capability in requirement gathering process modeling and collaboration with technical delivery teams.
- Show deep understanding of content management principles such as document lifecycle access control metadata strategy and regulatory compliant retention in large enterprise environments.
- Apply familiarity with cards and payments domain concepts including transaction flows and dispute handling to design functional solutions that reflect real operational constraints and customer expectations.
- Communicate complex functional concepts in clear business language both in person and through remote collaboration tools enabling diverse stakeholders to make informed decisions quickly.
- Use structured analysis techniques such as use case definition and process mapping to decompose ambiguous business problems into actionable functional components for implementation.
- Handle work effectively in a hybrid model by managing time maintaining proactive communication and ensuring that critical workshops testing cycles and sign offs remain on track without on site dependency.
- Adapt to changing priorities by rebalancing requirement backlogs clarifying impact with stakeholders and preserving traceability so that scope adjustments do not compromise solution integrity.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
