ServiceNow Solution Architect – ITOM
Remote · Spain
About the role
We're looking for a ServiceNow Solution Architect with deep expertise in IT Operations Management (ITOM) to join our ServiceNow Business Group. You will provide technical leadership and design end-to-end ITOM solutions — covering Discovery, Service Mapping, and Event Management — working closely with clients, technical teams, and business stakeholders to deliver scalable, high-quality implementations.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 3+ years of hands-on experience with ServiceNow ITOM implementations
- CIS-Discovery, CIS-ITOM, or CIS-Event Management (at least one required)
- Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management
- MID Server configuration, troubleshooting, and performance optimization
- Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds and Dynatrace
- API integration experience using REST, SOAP, and JSON
- Knowledge of IT infrastructure: networking, servers, and cloud environments (Azure preferred)
- Strong communication, facilitation, and thought leadership skills
- Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops
What you'll do
- Provide technical leadership and guidance across ServiceNow ITOM implementations
- Design elegant, scalable solutions that improve how stakeholders and organizations work
- Configure, troubleshoot, and optimize MID Server performance across complex environments
- Lead integrations between ServiceNow and monitoring and observability tools
- Design and implement API integrations using REST, SOAP, and JSON
- Provide input on IT infrastructure architecture including networking, servers, and cloud environments
- Present technical architecture solutions clearly to project teams and client stakeholders
- Lead and mentor junior team members throughout the delivery lifecycle
- Collaborate with the team on creative and effective design solutions
- Review project documentation to ensure quality and compliance
- Interact and consult directly with clients on technical and architectural matters
- Lead project design and documentation from start to finish
- Compile requirements and define ServiceNow-based solutions for customers
- Collaborate with SMEs, solution architects, and technical architects to define technical direction
- Act as a recognized Architect or Design Authority, providing input on ServiceNow design
- Support implementation programmes for complex, enterprise-scale solutions
- Establish and enforce design standards and best practices throughout the delivery lifecycle
- Support pre-sales activities including scoping, estimates, and statements of work
Ready to lead enterprise-scale ITOM implementations on the ServiceNow platform? Apply now and let's talk.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
