ServiceNow Solution Architect – ITOM
Remote · Spain
About the role
We're looking for a ServiceNow Solution Architect with deep expertise in IT Operations Management (ITOM) to join our ServiceNow Business Group. You will provide technical leadership and design end-to-end ITOM solutions — covering Discovery, Service Mapping, and Event Management — working closely with clients, technical teams, and business stakeholders to deliver scalable, high-quality implementations.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 3+ years of hands-on experience with ServiceNow ITOM implementations
- CIS-Discovery, CIS-ITOM, or CIS-Event Management (at least one required)
- Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management
- MID Server configuration, troubleshooting, and performance optimization
- Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds and Dynatrace
- API integration experience using REST, SOAP, and JSON
- Knowledge of IT infrastructure: networking, servers, and cloud environments (Azure preferred)
- Strong communication, facilitation, and thought leadership skills
- Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops
What you'll do
- Provide technical leadership and guidance across ServiceNow ITOM implementations
- Design elegant, scalable solutions that improve how stakeholders and organizations work
- Configure, troubleshoot, and optimize MID Server performance across complex environments
- Lead integrations between ServiceNow and monitoring and observability tools
- Design and implement API integrations using REST, SOAP, and JSON
- Provide input on IT infrastructure architecture including networking, servers, and cloud environments
- Present technical architecture solutions clearly to project teams and client stakeholders
- Lead and mentor junior team members throughout the delivery lifecycle
- Collaborate with the team on creative and effective design solutions
- Review project documentation to ensure quality and compliance
- Interact and consult directly with clients on technical and architectural matters
- Lead project design and documentation from start to finish
- Compile requirements and define ServiceNow-based solutions for customers
- Collaborate with SMEs, solution architects, and technical architects to define technical direction
- Act as a recognized Architect or Design Authority, providing input on ServiceNow design
- Support implementation programmes for complex, enterprise-scale solutions
- Establish and enforce design standards and best practices throughout the delivery lifecycle
- Support pre-sales activities including scoping, estimates, and statements of work
Ready to lead enterprise-scale ITOM implementations on the ServiceNow platform? Apply now and let's talk.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
