Job Summary
Serve as a Specialist Professional in Revenue Cycle Management for life sciences clients managing end to end billing and account tasks while maintaining high accuracy and compliance. Use MS Excel and MS Office to analyze account data prepare reports and support timely resolution of customer issues from the office in rotational shifts. The Call Center Patient Billing Support Specialist manages inbound and outbound patient communications related to billing inquiries.
Responsibilities
- Handle day to day revenue cycle activities such as account review data verification and documentation to support accurate and timely financial processing in line with life sciences standards.
- Use MS Excel to organize validate and reconcile large volumes of account and billing data to reduce errors and improve collection efficiency.
- Prepare clear and concise reports using MS Office tools that summarize revenue trends outstanding items and action priorities for internal stakeholders.
- Respond promptly to customer inquiries through approved channels to resolve billing or account related questions while maintaining a courteous and professional tone.
- Collaborate with internal teams such as operations quality and finance to obtain clarifications and ensure that customer requests are addressed within agreed timelines.
- Monitor work queues in the office based environment and prioritize tasks according to defined service level targets to maintain smooth workflow across rotational shifts.
- Document every interaction and transaction accurately in designated systems to ensure traceability compliance and reliable audit trails.
- Identify recurring issues or data patterns in revenue cycle activities and share insights that may help refine processes and improve overall cash flow.
- Adhere strictly to organizational policies data privacy requirements and client specific guidelines to maintain compliance and protect sensitive information.
- Support continuous improvement initiatives by providing feedback on tools templates and standard operating procedures used in revenue cycle tasks.
- Participate in required training sessions to stay updated on process changes system enhancements and quality expectations relevant to revenue cycle work.
- Assist in preparing presentation ready summaries and trackers in MS Office that help management review performance and decide on corrective actions.
- Coordinate effectively with peers across different shifts to ensure seamless handover of pending items and consistent service to customers.
The Call Center Patient Billing Support Specialist manages inbound and outbound patient communications related to billing inquiries. Responsibilities include resolving billing issues explaining charges insurance coverage and payment options and guiding patients through account details. The role serves as the first point of contact handling calls emails and chat interactions while escalating complex concerns as needed. Duties include researching accounts interpreting EOBs processing payments setting up payment plans and coordinating with insurance providers to resolve claims. Accurate documentation and adherence to HIPAA data security and company policies are required. Strong communication problem-solving skills and attention to detail are essential.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
