Job Summary
Serve as a Specialist Professional in Revenue Cycle Management for life sciences clients managing end to end billing and account tasks while maintaining high accuracy and compliance. Use MS Excel and MS Office to analyze account data prepare reports and support timely resolution of customer issues from the office in rotational shifts. The Call Center Patient Billing Support Specialist manages inbound and outbound patient communications related to billing inquiries.
Responsibilities
- Handle day to day revenue cycle activities such as account review data verification and documentation to support accurate and timely financial processing in line with life sciences standards.
- Use MS Excel to organize validate and reconcile large volumes of account and billing data to reduce errors and improve collection efficiency.
- Prepare clear and concise reports using MS Office tools that summarize revenue trends outstanding items and action priorities for internal stakeholders.
- Respond promptly to customer inquiries through approved channels to resolve billing or account related questions while maintaining a courteous and professional tone.
- Collaborate with internal teams such as operations quality and finance to obtain clarifications and ensure that customer requests are addressed within agreed timelines.
- Monitor work queues in the office based environment and prioritize tasks according to defined service level targets to maintain smooth workflow across rotational shifts.
- Document every interaction and transaction accurately in designated systems to ensure traceability compliance and reliable audit trails.
- Identify recurring issues or data patterns in revenue cycle activities and share insights that may help refine processes and improve overall cash flow.
- Adhere strictly to organizational policies data privacy requirements and client specific guidelines to maintain compliance and protect sensitive information.
- Support continuous improvement initiatives by providing feedback on tools templates and standard operating procedures used in revenue cycle tasks.
- Participate in required training sessions to stay updated on process changes system enhancements and quality expectations relevant to revenue cycle work.
- Assist in preparing presentation ready summaries and trackers in MS Office that help management review performance and decide on corrective actions.
- Coordinate effectively with peers across different shifts to ensure seamless handover of pending items and consistent service to customers.
The Call Center Patient Billing Support Specialist manages inbound and outbound patient communications related to billing inquiries. Responsibilities include resolving billing issues explaining charges insurance coverage and payment options and guiding patients through account details. The role serves as the first point of contact handling calls emails and chat interactions while escalating complex concerns as needed. Duties include researching accounts interpreting EOBs processing payments setting up payment plans and coordinating with insurance providers to resolve claims. Accurate documentation and adherence to HIPAA data security and company policies are required. Strong communication problem-solving skills and attention to detail are essential.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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