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Salesforce Scrum Master

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As a Senior Scrum Master you will make an impact by leading Agile delivery for CRM-focused initiatives and enabling cross-functional teams to deliver high-quality customer engagement, sales, service, and CRM platform capabilities. You will be a valued member of the CRM delivery organization and work collaboratively with Product Owners, CRM architects, development teams, business stakeholders, leadership teams, and external partners to drive predictable delivery and continuous improvement.
In this role, you will:
  • Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
  • Lead Agile delivery for CRM initiatives while driving Agile best practices and fostering a culture of continuous improvement.
  • Remove delivery impediments, manage risks, and coordinate cross-functional dependencies across CRM, integration, data, reporting, and vendor teams.
  • Partner with Product Owners to ensure backlog readiness, prioritization, and alignment with business objectives while supporting CRM releases, upgrades, and transformation initiatives.
  • Provide delivery reporting, executive communications, Agile coaching, metrics analysis, and process improvement recommendations to enhance team effectiveness.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring a combination of onsite and remote work in Cleveland, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
  • 8+ years of IT experience, including at least 5+ years serving as a Scrum Master within Agile environments.
  • Proven experience leading CRM delivery programs utilizing Salesforce, Microsoft Dynamics 365, Siebel CRM, or similar CRM platforms.
  • Strong knowledge of Agile, Scrum, Kanban, and Lean methodologies, with experience facilitating Agile delivery across distributed and global teams.
  • Hands-on expertise with Jira, Azure DevOps, Confluence, Agile reporting tools, stakeholder engagement, executive communication, facilitation, negotiation, and conflict resolution.

These will help you stand out

  • Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM) certification.
  • Experience working within Agile Release Trains (ARTs) and large-scale enterprise Agile transformation programs.
  • Knowledge of CRM business processes spanning Sales, Service, Marketing, and Customer Experience functions.
  • Exposure to cloud transformation, digital modernization, and customer engagement platforms.
  • Experience supporting multiple Agile squads within complex enterprise delivery environments.

Success in this role will be measured by

  • Sprint commitment reliability and predictability.
  • Release delivery success rate.
  • Reduction in delivery impediments and cross-team dependencies.
  • Improvement in Agile maturity and team effectiveness.
  • Stakeholder satisfaction and business value realization.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until: 9/15/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $84,000pa to $130,000p.a depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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