Job Summary
The candidate will play a key role in delivering OrderServ implementations by working directly with client stakeholders and internal teams. The role requires strong client facing delivery experience combined with hands on exposure to OrderServ platforms ensuring seamless execution across solution design integration and rollout
Responsibilities
Client Engagement and Requirement Management
Act as a primary interface between client stakeholders and delivery teams.
Lead requirement discussions workshops and solution walkthroughs with business and technical teams.
Translate client business needs into functional and solution level requirements aligned with OrderServ capabilities.
Provide proactive inputs and recommendations based on prior headless commerce and platform experience.
Solution Design and Platform Implementation
Support implementation and configuration of OrderServ or similar headless ordering platforms across Web Mobile and Kiosk channels.
Ensure alignment of solution design with business use cases including menu and catalog management ordering journeys including cart checkout and fulfilment payment integrations and customer and authentication flows.
Validate solution feasibility and highlight any functional or technical gaps early in the lifecycle.
Integration and Technical Coordination
Coordinate with internal and external teams for integrations with POS systems payment gateways aggregators loyalty platforms CRM systems and third party platforms.
Participate in API discussions data mapping and troubleshooting activities.
Ensure smooth integration flow across systems in the OrderServ platform.
Delivery Execution and Stakeholder Management
Manage day to day coordination across client development QA and vendor teams.
Provide regular status updates highlight risks and issues and ensure timely resolution.
Maintain strong client communication ensuring transparency and confidence in delivery.
Drive alignment across multiple workstreams in a fast paced environment.
Testing Go Live and Hypercare Support
Support SIT and UAT cycles by validating end to end ordering and integration flows.
Coordinate defect triaging and ensure closure within agreed timelines.
Assist in go live readiness deployment coordination and post launch stabilization through hypercare support.
Ensure smooth transition from implementation to steady state operations.
Certifications Required
The candidate will play a key role in delivering OrderServ implementations by working directly with client stakeholders and internal teams. The role requires strong client facing delivery experience.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
