Job Summary
The Desktop Support Engineer will provide day to day technical support for end users across Windows 10 Windows 11 laptop desktop MacOS and mobile devices. The role includes support for Microsoft 365 Active Directory printers MFD devices collaboration rooms and basic network related issues. The engineer will ensure timely resolution of incidents maintain user satisfaction and support IT operations in a professional manner.
Responsibilities
Provide first level and second level support for Windows 10 Windows 11 laptops desktops MacOS devices and mobile devices.
Install configure troubleshoot and support end user devices and standard business applications.
Resolve Microsoft 365 issues related to Outlook Teams OneDrive Office applications user access and synchronization.
Perform Active Directory support activities including account unlocks password resets group updates user access checks and basic profile troubleshooting.
Support printer and MFD services including device setup print queue troubleshooting driver installation scanner support and connectivity checks.
Assist with MacOS and mobile device support using JAMF where applicable.
Support software deployment patching device compliance and endpoint support activities using SCCM and MECM.
Provide basic support for Zoom Rooms and Webex Rooms including room checks meeting support audio troubleshooting video troubleshooting and connectivity issues.
Troubleshoot basic network problems including LAN WiFi VPN IP address issues and device connectivity.
Record all issues actions resolutions and follow ups accurately in the ticketing system.
Work with service desk teams infrastructure teams and vendors to resolve escalated issues.
Follow standard operating procedures and maintain quality service delivery.
Required Skills
Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.
Good To Have Skills
JAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.