Service Line Specialist (SLS)
About the Role
As a Service Line Specialist (SLS), you will drive growth, client engagement, and solution adoption within your assigned service line. You will partner with clients, account teams, delivery leaders, and practice stakeholders to identify opportunities, develop strategic solutions, and expand business relationships.
This is a client-facing leadership role that combines business development, solution consulting, industry expertise, and revenue accountability to accelerate growth and deliver business value for clients.
Key Responsibilities
Business Growth & Revenue Management
· Drive revenue growth across assigned accounts and territories.
· Identify, qualify, and develop new business opportunities.
· Build and maintain a healthy pipeline of opportunities.
· Develop account growth strategies aligned with client objectives.
· Support deal pursuit activities through proposal development, presentations, and solution positioning.
Client Relationship Management
· Establish trusted advisor relationships with client executives and key stakeholders.
· Understand client business priorities and technology roadmaps.
· Drive account expansion through cross-sell and upsell opportunities.
· Collaborate with account teams to increase wallet share and client satisfaction.
Solutioning & Consulting
· Lead client discussions around business challenges and transformation opportunities.
· Work with practice and delivery teams to develop differentiated solutions.
· Support solution architecture, value propositions, and commercial strategy.
· Present thought leadership and industry insights to clients.
Practice & Capability Development
· Provide market feedback to service line leadership.
· Support development of offerings, assets, and go-to-market initiatives.
· Mentor teams and contribute to capability-building activities.
· Represent the organization at industry events and client engagements.
Cross-Functional Collaboration
· Partner with sales, consulting, delivery, and alliance teams.
· Ensure successful transition from deal closure to delivery execution.
· Support governance and executive reviews for strategic accounts.
Key Requirements
ü Quota-carrying sales ownership: Proven track record of generating revenue, managing pipeline, and closing large deals
ü Ability to engage senior stakeholders (CXO level): Experience leading strategic conversations with executives on transformation initiatives
ü Consultative and solution-selling mindset: Ability to position business value, not just sell services or solutions
ü Pipeline development and deal execution: Lead end-to-end sales cycle including lead generation, RFPs, and deal closure
ü Collaboration across teams and practices: Work closely with delivery, solutioning, and client partners in a matrix environment
ü Strategic account growth capability: Develop expansion strategies, cross-sell services, and deepen client relationships
Qualifications
ü Senior-level IT services sales experience: Background selling digital, cloud, or software engineering services to enterprise clients
ü Domain exposure (Technology / Communications & Media): Experience supporting telecom, media, or tech-driven accounts is preferred
ü Strong technical understanding of SEG offerings: Knowledge of software engineering, application modernization, QA, and AI-led services
ü Experience in enterprise environments: Comfortable operating in large, matrixed organizations with global teams
ü Advanced education or certifications (preferred): MBA or certifications in cloud/AI enhance credibility in client discussions
ü +10 years of experience in IT services and consulting: Extensive experience selling digital, cloud or software engineering services to enterprise clients
Preferred Qualifications
· Master's degree or MBA.
· Experience managing large enterprise accounts.
· Expertise within a specific domain such as AI & Analytics, Intelligent Operations, Digital Engineering, Cloud, Infrastructure, Data, or Industry Platforms.
· Demonstrated success leading large strategic pursuits and complex transformations.
Success Measures
· Revenue growth and bookings performance.
· Pipeline generation and conversion.
· Client relationship strength and account expansion.
· Strategic opportunity development.
· Practice contribution and market impact.
· Client satisfaction and business outcomes.
Top Reasons to Join Our Team
Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive bonus plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.
Salary and Other Compensation:
The annual base salary for this position is between $150,000-$180,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
A Good fit for the Cognizant culture
A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
