Job Summary
12-15+ years of Infrastructure Transition and Managed Services experience. Leads transition activities across North America ensuring smooth migration of infrastructure services workplace services field support operations and hosting functions from incumbent teams into steady-state operations.
Responsibilities
Coordinate with US and Canada business stakeholders.
Manage transition activities for offices plants warehouses and corporate locations.
Lead executive stakeholder communications.
Support compliance audit and regulatory requirements.
Govern onsite and remote support readiness.
Drive infrastructure operational acceptance across all towers.
Common Responsibilities Across All Four Roles
Transition Governance
Own regional transition plans and execution.
Maintain RAID logs and mitigation actions.
Conduct weekly governance reviews.
Ensure milestone achievement and contractual compliance.
Knowledge Transfer Management
Plan and execute KT activities.
Validate process documentation.
Conduct service readiness reviews.
Ensure successful knowledge retention.
Operational Readiness
Lead Day-1 planning.
Manage Hypercare support.
Drive stabilization activities.
Monitor early-life support performance.
Stakeholder Management
Build relationships with business leaders and tower leads.
Conduct customer-facing transition reviews.
Escalate risks and dependencies proactively.
Required Qualifications
Bachelors Degree in IT Engineering or related discipline.
ITIL Foundation certification.
PMP / PRINCE2 preferred.
Service Desk
Digital Workplace
Field Support
Hosting Services
Cloud Platforms
Network Services
Cybersecurity Services
Data Center Operations
Success Metrics
Transition Milestone Achievement
Day-1 Readiness
Hypercare Success
Knowledge Transfer Completion
Risk Mitigation Effectiveness
Customer Satisfaction
Resource Onboarding Success
Service Acceptance Sign-off
SLA Achievement During Stabilization
Reporting Structure
Global Transition Director
Certifications Required
Bachelors Degree in IT Engineering or related discipline.
ITIL Foundation certification.
PMP / PRINCE2 preferred.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
