About the role
As a Client Relationship Manager, you will make an impact by serving as the primary point of contact for assigned clients and acting as the business owner for those accounts, leading their day-to-day activities and P&L. You will be a valued member of the Client Partner team and work collaboratively with client stakeholders and Cognizant delivery teams.
In this role, you will
- Build trusted relationships with client stakeholders and understand their issues and priorities
- Work with clients to define their problems and co-create solutions, serving as the day-to-day point of contact
- Drive RFPs and proactive bids for renewals, extensions, and expansion, and grow the account backlog
- Work with delivery teams to optimize the resource mix, navigate scope changes, and meet client expectations
- Track Insurance industry trends relevant to client business and lead onsite project teams
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in San Antonio, Texas. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 15+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within the Insurance vertical
- Experience managing client P&L of $15+ million, including reporting and metric assessment for the account
- Excellent ability to influence and communicate effectively with business stakeholders up to the C-suite, and to interface at all levels of an organization
- Excellent oral and written communication skills, including executive presentation and persuasion skills
- Bachelor's degree or equivalent experience
These will help you stand out
- MS or MBA degree
- Strong background in a project environment and application development in the Insurance vertical, with Property and Casualty experience a plus
- Proven track record contributing to new business development and leading multiple tasks in a dynamic environment
- Demonstrable problem-solving abilities with skills to identify strategic solutions to business problems that have enterprise-wide implications
- Flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
