The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the Sedgwick organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.
Key Responsibilities
Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
Diagnoses and resolve hardware, software, operating system, and application issues.
Support Windows operating systems and standard enterprise applications.
Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
Provide support for audio/video conferencing solutions and collaboration tools.
Incident & Service Request Management
Endpoint Management
- Deploy, configure, and maintain desktops, laptops, and mobile devices.
- Support device imaging, software installations, upgrades, and patch management.
- Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
- Track IT assets and maintain accurate inventory records.
- Provide hands-and-feet support for infrastructure, network, server, and security teams.
Work model: Hybrid
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in São Paulo, Brazil.
Required Technical Skills
- Windows 10/11 Administration
- Active Directory & Group Policy
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Hardware & Software Troubleshooting
- IT Service Management (ITIL)
- Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
- Remote Support Tools
- Customer Support & Incident Management
- Printer and Peripheral Support
Qualifications
- Preferred Bachelor's Degree in Information Technology, Computer Science,
- 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
