About the role
As a Field Support Analyst, you will make an impact by providing reliable onsite and remote technical support to end users, helping maintain the availability and performance of workplace technology, IT devices, and related infrastructure.
You will work collaboratively with infrastructure, network, server, application, and other technical teams to troubleshoot incidents, fulfill service requests, and deliver a high-quality end-user experience.
In this role, you will:
- Provide dedicated onsite and remote support to end users, troubleshooting hardware and software issues across laptops, desktops, peripherals, standard enterprise applications, and mobility solutions.
- Install, configure, maintain, troubleshoot, and update IT equipment and software, including endpoint protection tools and approved operating system updates, following established company procedures.
- Support IT equipment used in manufacturing, laboratory, and data center environments, including scanners, printers, tablets, specialized PCs, audiovisual equipment, and basic L1 network devices such as routers, switches, firewalls, and wireless access points.
- Manage IT asset lifecycle activities, including collection coordination, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and inventory/system updates.
- Document incidents and troubleshooting actions accurately and collaborate with network, server, infrastructure, application teams, and OEMs to resolve complex or high-priority issues and improve support processes. [Digital Wo...escription | Word],
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position in Chile, Monday through Friday, from 8:00 AM to 5:00 PM.
The role may require providing onsite support at nearby locations. Availability to provide support on Saturdays, Sundays, and public holidays may also be required when business needs arise, with advance notice.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations. The standard onsite wording and change-of-arrangement disclaimer come directly from the Global posting template.
What you need to have to be considered
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
- Minimum 5 years of experience in field service, desktop support, or technical support roles.
- Strong troubleshooting and problem-solving capabilities across computers, peripherals, audiovisual equipment, mobility solutions, and enterprise IT environments.
- Experience supporting IT devices and systems in manufacturing, laboratory, and/or data center environments, with basic L1 knowledge of network devices.
- Strong communication, customer service, organizational, and time-management skills, with the ability to work independently and collaborate effectively with multiple technical teams.
These will help you stand out
- Experience providing technology support within the healthcare industry, including familiarity with healthcare systems, regulatory requirements, and service environments.
- Knowledge or experience working in clean room and/or manufacturing environments.
- Experience with ServiceNow for incident and service-request management.
- Experience supporting Microsoft technologies, including server-related support.
- Experience coordinating data center power shutdown maintenance activities involving network devices and servers.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. This candidate call-to-action is part of the Global template.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
