Field Support Analyst

About the role

As a Field Support Analyst, you will make an impact by providing reliable onsite and remote technical support to end users, helping maintain the availability and performance of workplace technology, IT devices, and related infrastructure.

You will work collaboratively with infrastructure, network, server, application, and other technical teams to troubleshoot incidents, fulfill service requests, and deliver a high-quality end-user experience.

In this role, you will:

• Provide dedicated onsite and remote support to end users, troubleshooting hardware and software issues across laptops, desktops, peripherals, standard enterprise applications, and mobility solutions.
• Install, configure, maintain, troubleshoot, and update IT equipment and software, including endpoint protection tools and approved operating system updates, following established company procedures.
• Support IT equipment used in manufacturing, laboratory, and data center environments, including scanners, printers, tablets, specialized PCs, audiovisual equipment, and basic L1 network devices such as routers, switches, firewalls, and wireless access points.
• Manage IT asset lifecycle activities, including collection coordination, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and inventory/system updates.
• Document incidents and troubleshooting actions accurately and collaborate with network, server, infrastructure, application teams, and OEMs to resolve complex or high-priority issues and improve support processes. [Digital Wo...escription | Word],

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position in Chile, Monday through Friday, from 8:00 AM to 5:00 PM.

The role may require providing onsite support at nearby locations. Availability to provide support on Saturdays, Sundays, and public holidays may also be required when business needs arise, with advance notice.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations. The standard onsite wording and change-of-arrangement disclaimer come directly from the Global posting template.

What you need to have to be considered

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• Minimum 5 years of experience in field service, desktop support, or technical support roles.
• Strong troubleshooting and problem-solving capabilities across computers, peripherals, audiovisual equipment, mobility solutions, and enterprise IT environments.
• Experience supporting IT devices and systems in manufacturing, laboratory, and/or data center environments, with basic L1 knowledge of network devices.
• Strong communication, customer service, organizational, and time-management skills, with the ability to work independently and collaborate effectively with multiple technical teams.

These will help you stand out

• Experience providing technology support within the healthcare industry, including familiarity with healthcare systems, regulatory requirements, and service environments.
• Knowledge or experience working in clean room and/or manufacturing environments.
• Experience with ServiceNow for incident and service-request management.
• Experience supporting Microsoft technologies, including server-related support.
• Experience coordinating data center power shutdown maintenance activities involving network devices and servers.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. This candidate call-to-action is part of the Global template.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.