About the role
As a Field Support Analyst, you will make an impact by providing reliable onsite and remote technical support to end users, helping maintain the availability and performance of workplace technology, IT devices, and related infrastructure.
You will work collaboratively with infrastructure, network, server, application, and other technical teams to troubleshoot incidents, fulfill service requests, and deliver a high-quality end-user experience.
In this role, you will:
- Provide dedicated onsite and remote support to end users, troubleshooting hardware and software issues across laptops, desktops, peripherals, standard enterprise applications, and mobility solutions.
- Install, configure, maintain, troubleshoot, and update IT equipment and software, including endpoint protection tools and approved operating system updates, following established company procedures.
- Support IT equipment used in manufacturing, laboratory, and data center environments, including scanners, printers, tablets, specialized PCs, audiovisual equipment, and basic L1 network devices such as routers, switches, firewalls, and wireless access points.
- Manage IT asset lifecycle activities, including collection coordination, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and inventory/system updates.
- Document incidents and troubleshooting actions accurately and collaborate with network, server, infrastructure, application teams, and OEMs to resolve complex or high-priority issues and improve support processes. [Digital Wo...escription | Word],
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position in Chile, Monday through Friday, from 8:00 AM to 5:00 PM.
The role may require providing onsite support at nearby locations. Availability to provide support on Saturdays, Sundays, and public holidays may also be required when business needs arise, with advance notice.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations. The standard onsite wording and change-of-arrangement disclaimer come directly from the Global posting template.
What you need to have to be considered
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
- Minimum 5 years of experience in field service, desktop support, or technical support roles.
- Strong troubleshooting and problem-solving capabilities across computers, peripherals, audiovisual equipment, mobility solutions, and enterprise IT environments.
- Experience supporting IT devices and systems in manufacturing, laboratory, and/or data center environments, with basic L1 knowledge of network devices.
- Strong communication, customer service, organizational, and time-management skills, with the ability to work independently and collaborate effectively with multiple technical teams.
These will help you stand out
- Experience providing technology support within the healthcare industry, including familiarity with healthcare systems, regulatory requirements, and service environments.
- Knowledge or experience working in clean room and/or manufacturing environments.
- Experience with ServiceNow for incident and service-request management.
- Experience supporting Microsoft technologies, including server-related support.
- Experience coordinating data center power shutdown maintenance activities involving network devices and servers.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. This candidate call-to-action is part of the Global template.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
