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Associate Director – Commercial Operations – Markets (MCU – APJ)

00070862701

Job Responsibilities

  • Revenue, Sales and Margin forecasting processes, including limited data entry/reporting

  • Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business cost management and revenue opportunities

  • Provide key support to Sales Operations inputs, reporting and maintenance

  • Develop and maintain the commercial operating rhythm of the business

  • Develop and maintain reporting and analysis to support the commercial team

  • Program management of operational improvement initiatives, notably margin improvement

  • Support for establishment of dashboarding initiatives

  • Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)

  • End to end process review and improvement as required, utilising AI resources

  • Support for business where quantitative/analytical capability is required

  • Modelling of new business initiatives

  • Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc

  • Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.

  • Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ

  • Maintain governance of Deal Review Board for the country/region

Job Requirements

  • Business Degree preferred.
  • Proven experience at AD level in Commercial Operations or relevant role
  • Understanding of business functions such as HR, Finance, Delivery, etc.
  • Demonstrable competency in Sales Operations, strategic planning and business development
  • Sound knowledge of data analysis and performance/operation metrics, utilising AI platforms to analyse and report data
  • Aptitude in decision-making and problem-solving
  • Experience of implementing and running large scale reporting

  • Sound knowledge of Workforce planning practices, metrics etc

  • Experience in Project Management (planning, stakeholder management, governance, reporting)

  • Experience of Sales Compensation performance reporting and incentive schemes

  • Experience in professional services (IT, Consulting)


Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

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