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Business Analyst

00070943441


Job Summary

Drive complex business transformation initiatives as a seasoned Business Analyst with extensive experience in ServiceNow platform administration foundation and process optimization operating in a hybrid work model. Collaborate with cross functional teams to analyze needs design scalable solutions and optimize workflows that enhance operational efficiency and business outcomes. Apply merchandising domain knowledge when relevant to deliver value driven insights support strategic decision ma


Responsibilities

  • Collaborate with stakeholders to understand complex business processes and translate them into detailed functional requirements that fully leverage ServiceNow platform capabilities
  • Analyze existing workflows and data flows using ServiceNow process optimization to identify bottlenecks and design improvements that enhance efficiency and reduce operational risk
  • Design comprehensive ServiceNow solutions by configuring platform foundation components such as tables forms and business rules that align with enterprise standards and scalability goals
  • Administer ServiceNow instances by managing user roles access controls configurations and maintenance activities to ensure platform stability security and reliable performance
  • Document end to end business processes and solution designs in clear artifacts including process maps requirement specifications and configuration guides that support long term maintainability
  • Coordinate with technical teams to validate that implemented configurations and enhancements meet business requirements and follow best practices for ServiceNow platform administration
  • Conduct impact analysis for proposed changes to ensure that ServiceNow updates integrations and new features do not disrupt existing services and align with strategic business priorities
  • Lead structured user acceptance testing cycles by preparing test scenarios validating outcomes and capturing feedback to ensure solutions meet stakeholder expectations and quality standards
  • Provide analytical insights and performance reports derived from ServiceNow data to inform process improvement initiatives and support continuous optimization across operations
  • Facilitate hybrid model collaboration through regular workshops reviews and remote sessions ensuring that distributed stakeholders remain aligned on priorities timelines and solution outcomes
  • Apply merchandising domain understanding when applicable to refine requirements related to product lifecycle assortment planning and inventory processes for improved commercial performance
  • Guide business users in adopting new or enhanced ServiceNow capabilities by delivering targeted training knowledge transfer and support that drive effective usage and measurable business value
  • Partner with governance and compliance functions to ensure ServiceNow configurations data handling and workflows adhere to enterprise policies and regulatory expectations


Qualifications

  • Demonstrate extensive experience as a business analyst with 12 to 16 years in large scale enterprise environments and proven delivery of complex platform based solutions
  • Exhibit strong proficiency in ServiceNow process optimization with hands on experience in analyzing workflows creating optimization recommendations and tracking realized benefits
  • Show solid mastery of ServiceNow platform foundation including configuration of core modules data models business rules and user interface elements to support diverse business needs
  • Apply advanced skills in ServiceNow platform administration encompassing role management access control system properties and instance maintenance to maintain a resilient environment
  • Utilize practical knowledge of merchandising processes such as category management pricing and inventory optimization as a desirable domain skill to enrich business analysis when required
  • Demonstrate excellent communication and documentation abilities to convey requirements solution designs and analytical findings clearly to technical and nontechnical audiences
  • Employ strong problem solving and critical thinking capabilities to evaluate options make informed recommendations and support decision making that advances organizational objectives
  • Work effectively in a hybrid environment by using collaboration tools time management and self organization practices to maintain productivity consistency and stakeholder trust

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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