Business Analyst, MexicoCy,CD-Plaza Polanco, Ciudad de Mexico, Mexico

Job Summary

Drive complex business transformation initiatives as a seasoned Business Analyst with extensive experience in ServiceNow platform administration foundation and process optimization operating in a hybrid work model. Collaborate with cross functional teams to analyze needs design scalable solutions and optimize workflows that enhance operational efficiency and business outcomes. Apply merchandising domain knowledge when relevant to deliver value driven insights support strategic decision ma

Responsibilities

Collaborate with stakeholders to understand complex business processes and translate them into detailed functional requirements that fully leverage ServiceNow platform capabilities
Analyze existing workflows and data flows using ServiceNow process optimization to identify bottlenecks and design improvements that enhance efficiency and reduce operational risk
Design comprehensive ServiceNow solutions by configuring platform foundation components such as tables forms and business rules that align with enterprise standards and scalability goals
Administer ServiceNow instances by managing user roles access controls configurations and maintenance activities to ensure platform stability security and reliable performance
Document end to end business processes and solution designs in clear artifacts including process maps requirement specifications and configuration guides that support long term maintainability
Coordinate with technical teams to validate that implemented configurations and enhancements meet business requirements and follow best practices for ServiceNow platform administration
Conduct impact analysis for proposed changes to ensure that ServiceNow updates integrations and new features do not disrupt existing services and align with strategic business priorities
Lead structured user acceptance testing cycles by preparing test scenarios validating outcomes and capturing feedback to ensure solutions meet stakeholder expectations and quality standards
Provide analytical insights and performance reports derived from ServiceNow data to inform process improvement initiatives and support continuous optimization across operations
Facilitate hybrid model collaboration through regular workshops reviews and remote sessions ensuring that distributed stakeholders remain aligned on priorities timelines and solution outcomes
Apply merchandising domain understanding when applicable to refine requirements related to product lifecycle assortment planning and inventory processes for improved commercial performance
Guide business users in adopting new or enhanced ServiceNow capabilities by delivering targeted training knowledge transfer and support that drive effective usage and measurable business value
Partner with governance and compliance functions to ensure ServiceNow configurations data handling and workflows adhere to enterprise policies and regulatory expectations

Qualifications

Demonstrate extensive experience as a business analyst with 12 to 16 years in large scale enterprise environments and proven delivery of complex platform based solutions
Exhibit strong proficiency in ServiceNow process optimization with hands on experience in analyzing workflows creating optimization recommendations and tracking realized benefits
Show solid mastery of ServiceNow platform foundation including configuration of core modules data models business rules and user interface elements to support diverse business needs
Apply advanced skills in ServiceNow platform administration encompassing role management access control system properties and instance maintenance to maintain a resilient environment
Utilize practical knowledge of merchandising processes such as category management pricing and inventory optimization as a desirable domain skill to enrich business analysis when required
Demonstrate excellent communication and documentation abilities to convey requirements solution designs and analytical findings clearly to technical and nontechnical audiences
Employ strong problem solving and critical thinking capabilities to evaluate options make informed recommendations and support decision making that advances organizational objectives
Work effectively in a hybrid environment by using collaboration tools time management and self organization practices to maintain productivity consistency and stakeholder trust

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
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