Job Summary
Drive complex business transformation initiatives as a seasoned Business Analyst with extensive experience in ServiceNow platform administration foundation and process optimization operating in a hybrid work model. Collaborate with cross functional teams to analyze needs design scalable solutions and optimize workflows that enhance operational efficiency and business outcomes. Apply merchandising domain knowledge when relevant to deliver value driven insights support strategic decision ma
Responsibilities
- Collaborate with stakeholders to understand complex business processes and translate them into detailed functional requirements that fully leverage ServiceNow platform capabilities
- Analyze existing workflows and data flows using ServiceNow process optimization to identify bottlenecks and design improvements that enhance efficiency and reduce operational risk
- Design comprehensive ServiceNow solutions by configuring platform foundation components such as tables forms and business rules that align with enterprise standards and scalability goals
- Administer ServiceNow instances by managing user roles access controls configurations and maintenance activities to ensure platform stability security and reliable performance
- Document end to end business processes and solution designs in clear artifacts including process maps requirement specifications and configuration guides that support long term maintainability
- Coordinate with technical teams to validate that implemented configurations and enhancements meet business requirements and follow best practices for ServiceNow platform administration
- Conduct impact analysis for proposed changes to ensure that ServiceNow updates integrations and new features do not disrupt existing services and align with strategic business priorities
- Lead structured user acceptance testing cycles by preparing test scenarios validating outcomes and capturing feedback to ensure solutions meet stakeholder expectations and quality standards
- Provide analytical insights and performance reports derived from ServiceNow data to inform process improvement initiatives and support continuous optimization across operations
- Facilitate hybrid model collaboration through regular workshops reviews and remote sessions ensuring that distributed stakeholders remain aligned on priorities timelines and solution outcomes
- Apply merchandising domain understanding when applicable to refine requirements related to product lifecycle assortment planning and inventory processes for improved commercial performance
- Guide business users in adopting new or enhanced ServiceNow capabilities by delivering targeted training knowledge transfer and support that drive effective usage and measurable business value
- Partner with governance and compliance functions to ensure ServiceNow configurations data handling and workflows adhere to enterprise policies and regulatory expectations
Qualifications
- Demonstrate extensive experience as a business analyst with 12 to 16 years in large scale enterprise environments and proven delivery of complex platform based solutions
- Exhibit strong proficiency in ServiceNow process optimization with hands on experience in analyzing workflows creating optimization recommendations and tracking realized benefits
- Show solid mastery of ServiceNow platform foundation including configuration of core modules data models business rules and user interface elements to support diverse business needs
- Apply advanced skills in ServiceNow platform administration encompassing role management access control system properties and instance maintenance to maintain a resilient environment
- Utilize practical knowledge of merchandising processes such as category management pricing and inventory optimization as a desirable domain skill to enrich business analysis when required
- Demonstrate excellent communication and documentation abilities to convey requirements solution designs and analytical findings clearly to technical and nontechnical audiences
- Employ strong problem solving and critical thinking capabilities to evaluate options make informed recommendations and support decision making that advances organizational objectives
- Work effectively in a hybrid environment by using collaboration tools time management and self organization practices to maintain productivity consistency and stakeholder trust
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
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