Consulting Analyst
Role Overview
The Consulting Analyst is an entry‑level role designed for recent graduates who are eager to develop strong analytical, technical, and project coordination skills. Working closely with senior consultants, process specialists, and technical teams, the Consulting Analyst helps gather business requirements, analyze processes, and support the design of solutions that improve client operations.
This role acts as a connector between clients and technical teams—ensuring that business needs are clearly understood, documented, and translated into effective system and process improvements. Consulting Analysts contribute to project coordination activities, assist in preparing deliverables, and support the successful execution of client engagements.
Key Responsibilities
Business Analysis Support
- Assist in gathering, documenting, and validating business requirements from stakeholders across functional areas.
- Contribute to end‑to‑end analysis of business processes, identifying gaps, inefficiencies, and opportunities for improvement.
- Support the creation of process documentation such as workflow diagrams, conceptual maps, data mapping tables, and mockups.
- Use analysis tools (e.g., UML diagrams, BPM flowcharts, pivot tables, Visio diagrams) to help visualize problems and potential solutions.
Participate in solution design discussions, ensuring alignment between business needs and technical capabilities.
Project & Program Coordination
- Support project planning activities, including scheduling, task tracking, and status reporting.
- Assist in preparing materials for client meetings, demos, and workshops (e.g., demo scripts, data requirements, presentation content).
- Help coordinate communication between project leadership, technical teams, and client stakeholders.
- Contribute to risk identification and mitigation discussions, ensuring issues are logged, tracked, and escalated appropriately.
- Maintain project documentation and ensure information is organized, accurate, and accessible.
Client & Team Collaboration
- Work collaboratively with clients to understand user expectations related to performance, usability, workflow impacts, and system functionality.
- Support the evaluation of proposed solutions within frameworks such as ITIL.
- Provide recommendations to the Business Improvement and Application Development teams on processes that may require refinement.
- Assist in drafting improved procedures, process diagrams, and control recommendations.
Qualifications
Education
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field.
Technical & Professional Skills
- Strong interest in technology, digital transformation, and SaaS platforms.
- Foundational understanding of business process analysis and system design concepts.
- Ability to learn and apply structured methodologies and frameworks (e.g., ITIL, BPM).
- Strong communication, organization, and problem‑solving skills.
- Ability to work collaboratively in team environments and manage multiple tasks.
Certifications:
Preferred:
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified System Administrator (CSA)
- Courses in Business Process Improvement or Operational Excellence (Equivalent)
Bonus skills:
· Curriculum or experience
o Human Resources
o IT Service Management
o Customer Service / Relationship Management
o Security Operations/ Risk Management
o Artificial Intelligence / Agentic AI
- ServiceNow Micro-Certifications
Applications are accepted on an ongoing basis.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
