Consulting Analyst
Role Overview
The Consulting Analyst is an entry‑level role designed for recent graduates who are eager to develop strong analytical, technical, and project coordination skills. Working closely with senior consultants, process specialists, and technical teams, the Consulting Analyst helps gather business requirements, analyze processes, and support the design of solutions that improve client operations.
This role acts as a connector between clients and technical teams—ensuring that business needs are clearly understood, documented, and translated into effective system and process improvements. Consulting Analysts contribute to project coordination activities, assist in preparing deliverables, and support the successful execution of client engagements.
Key Responsibilities
Business Analysis Support
- Assist in gathering, documenting, and validating business requirements from stakeholders across functional areas.
- Contribute to end‑to‑end analysis of business processes, identifying gaps, inefficiencies, and opportunities for improvement.
- Support the creation of process documentation such as workflow diagrams, conceptual maps, data mapping tables, and mockups.
- Use analysis tools (e.g., UML diagrams, BPM flowcharts, pivot tables, Visio diagrams) to help visualize problems and potential solutions.
Participate in solution design discussions, ensuring alignment between business needs and technical capabilities.
Project & Program Coordination
- Support project planning activities, including scheduling, task tracking, and status reporting.
- Assist in preparing materials for client meetings, demos, and workshops (e.g., demo scripts, data requirements, presentation content).
- Help coordinate communication between project leadership, technical teams, and client stakeholders.
- Contribute to risk identification and mitigation discussions, ensuring issues are logged, tracked, and escalated appropriately.
- Maintain project documentation and ensure information is organized, accurate, and accessible.
Client & Team Collaboration
- Work collaboratively with clients to understand user expectations related to performance, usability, workflow impacts, and system functionality.
- Support the evaluation of proposed solutions within frameworks such as ITIL.
- Provide recommendations to the Business Improvement and Application Development teams on processes that may require refinement.
- Assist in drafting improved procedures, process diagrams, and control recommendations.
Qualifications
Education
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field.
Technical & Professional Skills
- Strong interest in technology, digital transformation, and SaaS platforms.
- Foundational understanding of business process analysis and system design concepts.
- Ability to learn and apply structured methodologies and frameworks (e.g., ITIL, BPM).
- Strong communication, organization, and problem‑solving skills.
- Ability to work collaboratively in team environments and manage multiple tasks.
Certifications:
Preferred:
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified System Administrator (CSA)
- Courses in Business Process Improvement or Operational Excellence (Equivalent)
Bonus skills:
· Curriculum or experience
o Human Resources
o IT Service Management
o Customer Service / Relationship Management
o Security Operations/ Risk Management
o Artificial Intelligence / Agentic AI
- ServiceNow Micro-Certifications
Applications are accepted on an ongoing basis.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.