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Salesforce Project Manager

47320

A Salesforce Project Manager leads the planning and delivery of Salesforce implementation, enhancement, and optimisation projects across platforms such as Marketing Cloud and Service Cloud. This role is responsible for defining project scope, managing timelines and budgets, coordinating cross-functional teams, and ensuring solutions are delivered in line with business requirements and platform best practices. The role also supports stakeholder communication, delivery governance, risk management, and quality outcomes throughout the project lifecycle.

Key Responsibilities

  • Develop and maintain project plans, timelines, milestones, and delivery schedules for Salesforce initiatives.
  • Partner with business stakeholders, product owners, and delivery teams to define scope, priorities, and success criteria.
  • Lead Agile delivery ceremonies such as sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives where applicable.
  • Track project risks, issues, dependencies, and resource requirements, and drive timely resolution or escalation.
  • Coordinate cross-functional teams including business analysts, developers, testers, administrators, and external partners to support successful delivery.
  • Monitor project progress, budget, and quality metrics, and provide regular status updates to stakeholders.
  • Support user acceptance testing, deployment planning, and post-go-live stabilisation activities.
  • Promote Salesforce platform best practices, governance standards, and continuous improvement across project delivery.

Skills and Qualifications

  • Experience: Demonstrated experience managing enterprise technology or CRM implementation projects, including hands-on delivery oversight for Salesforce initiatives.
  • Salesforce knowledge: Good understanding of Salesforce platform capabilities like Service Cloud & Marketing Cloud
  • Project delivery: Working knowledge of project management approaches such as Agile, Scrum, SAFe, or Waterfall, depending on delivery needs.
  • Stakeholder management: Ability to communicate effectively with business stakeholders, technical teams, and project sponsors.
  • Tools: Experience using delivery and project tracking tools such as Jira, Azure DevOps, or Microsoft Project.
  • Good understanding of public sector domain

Required certification: Salesforce Administrator certification.

  • Required certification: Salesforce Administrator certification.

  • Preferred certifications: Salesforce Service/Marketing Cloud Consultant certifications.
  • Delivery capability:
  • Ability to manage multiple workstreams, balance priorities, and support teams in a fast-paced delivery environment.
  • Communication skills: Clear verbal and written communication, presentation, and facilitation skills.

  • Problem solving: Ability to identify issues, assess impact, and drive practical solutions with relevant stakeholders.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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