A Salesforce Project Manager leads the planning and delivery of Salesforce implementation, enhancement, and optimisation projects across platforms such as Sales Cloud and Service Cloud. This role is responsible for defining project scope, managing timelines and budgets, coordinating cross-functional teams, and ensuring solutions are delivered in line with business requirements and platform best practices. The role also supports stakeholder communication, delivery governance, risk management, and quality outcomes throughout the project lifecycle.
Key Responsibilities
- Develop and maintain project plans, timelines, milestones, and delivery schedules for Salesforce initiatives.
- Partner with business stakeholders, product owners, and delivery teams to define scope, priorities, and success criteria.
- Lead Agile delivery ceremonies such as sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives where applicable.
- Track project risks, issues, dependencies, and resource requirements, and drive timely resolution or escalation.
- Coordinate cross-functional teams including business analysts, developers, testers, administrators, and external partners to support successful delivery.
- Monitor project progress, budget, and quality metrics, and provide regular status updates to stakeholders.
- Support user acceptance testing, deployment planning, and post-go-live stabilisation activities.
- Promote Salesforce platform best practices, governance standards, and continuous improvement across project delivery.
Skills and Qualifications
- Experience: Demonstrated experience managing enterprise technology or CRM implementation projects, including hands-on delivery oversight for Salesforce initiatives.
- Salesforce knowledge: Good understanding of Salesforce platform capabilities, particularly Sales Cloud and/or Service Cloud.
- Project delivery: Working knowledge of project management approaches such as Agile, Scrum, SAFe, or Waterfall, depending on delivery needs.
- Stakeholder management: Ability to communicate effectively with business stakeholders, technical teams, and project sponsors.
- Tools: Experience using delivery and project tracking tools such as Jira, Azure DevOps, or Microsoft Project.
Required certification: Salesforce Administrator certification.
- Preferred certifications: Salesforce Sales Cloud Consultant and/or Service Cloud Consultant certifications.
- Delivery capability:
- Ability to manage multiple workstreams, balance priorities, and support teams in a fast-paced delivery environment.
- Communication skills: Clear verbal and written communication, presentation, and facilitation skills.
- Problem solving: Ability to identify issues, assess impact, and drive practical solutions with relevant stakeholders.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.