Work Model: Hybrid (10 days from the office per month)
About the Role
We are looking for an AR Collection Specialist to join our Accounts Receivable team. In this role, you will take ownership of collection activities for assigned customers and markets, ensuring timely payments and maintaining positive relationships with both customers and internal stakeholders.
You will work closely with Finance, Customer Service, and Sales teams to resolve payment-related issues, support process improvements, and help the team achieve its goals. This role is ideal for someone who enjoys problem-solving, working with people, and taking initiative in a dynamic international environment.
Responsibilities
- Manage collection activities for an assigned portfolio of customers.
- Follow up on overdue invoices and work with customers to resolve payment delays.
- Investigate and resolve billing, payment, and account-related issues.
- Monitor customer accounts and aging reports to identify risks and areas requiring attention.
- Work closely with internal stakeholders to support effective collections and improve customer experience.
- Support process improvement initiatives and contribute to the development of best practices within the team.
- Share knowledge and expertise with team members, including support for onboarding and training activities when needed.
Requirements
- Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance-related role.
- Very good command of English, both written and spoken. (min B2/C1)
- BSc. Degree is a must
- Good understanding of Accounts Receivable and collection processes.
- Strong communication and relationship-building skills.
- Ability to work independently, prioritize workload, and meet deadlines.
- Problem-solving mindset with strong attention to detail.
- Experience working with MS Office and business systems supporting finance and customer account management.
We offer
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits
- Open-minded and multinational environment
- Opportunity to be part of a global organization focused on development
- Professional development and a clear career path
- Training & development opportunities
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.