About the role
As an AI Delivery Platform Administrator, you will make an impact by ensuring the reliability, security, and effective adoption of an AI-powered delivery platform used to generate deal and delivery documents. You will be a valued member of the Delivery Acceleration Business Solutions team and work collaboratively with the Senior AI Delivery Acceleration Engineer, global delivery consultants, and cross-functional stakeholders.
In this role, you will:
Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
Lead user enablement initiatives, including coaching, community programs, and development of self-service resources
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
Experience developing enablement materials such as user guides, training content, and documentation
Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences
Data-driven mindset with experience measuring adoption and demonstrating business impact
Understanding of consulting or professional services environments and delivery lifecycle
These will help you stand out
ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
Knowledge of ITIL or IT service management frameworks
Experience with change management methodologies (e.g., Prosci, ADKAR)
Exposure to Agile/Scrum methodologies and release cycles
Experience managing vendor relationships and enterprise software environments
Salary and Other Compensation:
Applicants will be accepted till 07/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed—your transferable skills and unique experiences could make you a great fit.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
