About the role
As an AI Delivery Platform Administrator, you will make an impact by ensuring the reliability, security, and effective adoption of an AI-powered delivery platform used to generate deal and delivery documents. You will be a valued member of the Delivery Acceleration Business Solutions team and work collaboratively with the Senior AI Delivery Acceleration Engineer, global delivery consultants, and cross-functional stakeholders.
In this role, you will:
Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
Lead user enablement initiatives, including coaching, community programs, and development of self-service resources
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
Experience developing enablement materials such as user guides, training content, and documentation
Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences
Data-driven mindset with experience measuring adoption and demonstrating business impact
Understanding of consulting or professional services environments and delivery lifecycle
These will help you stand out
ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
Knowledge of ITIL or IT service management frameworks
Experience with change management methodologies (e.g., Prosci, ADKAR)
Exposure to Agile/Scrum methodologies and release cycles
Experience managing vendor relationships and enterprise software environments
Salary and Other Compensation:
Applicants will be accepted till 07/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed—your transferable skills and unique experiences could make you a great fit.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
