1. Job Title : PE-Sales & Support 2. Job Summary : This hybrid role in an MNC focuses on providing proactive sales and support services for products and solutions while using advanced spreadsheet analysis to manage data and reporting. The position suits early career professionals with up to one year of experience who enjoy collaborating with cross functional teams supporting day operations and enhancing customer satisfaction. 3. Experience : 0 - 1 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support daily sales operations by maintaining accurate records for opportunities orders and customer interactions using advanced spreadsheet based tracking and standardized templates. -Prepare and update detailed sales reports and dashboards that provide clear visibility into pipeline status conversion trends and performance indicators for internal stakeholders. -Coordinate with internal sales and support teams to ensure timely handling of customer inquiries while documenting interactions and follow up actions with high attention to detail. -Assist in responding to customer requests for information by compiling product details pricing information and service options into clear and structured responses. -Maintain and validate data quality across multiple trackers by regularly reviewing entries identifying discrepancies and applying corrective updates in a systematic manner. -Support the creation of monthly and quarterly summaries that highlight key sales and support outcomes enabling data driven decision making for business teams. -Handle routine support requests by logging issues tracking status and coordinating with relevant teams to ensure timely resolution for customers. -Use spreadsheet formulas and functions to perform data analysis that identifies patterns recurring issues and opportunities for process improvement. -Collaborate with colleagues in a hybrid work model by participating in virtual and onsite meetings sharing status updates and aligning on action items. -Document repeatable processes and standard operating procedures that help improve efficiency and consistency across the sales and support function. -Contribute to continuous improvement initiatives by suggesting enhancements to data capture formats reporting methods and support workflows. -Apply foundational understanding of mobile communication concepts when relevant especially for queries related to network based services and connectivity. -Support compliance with internal policies and quality standards by following established guidelines for documentation data handling and customer communication. -Qualifications -Possess a basic academic background in business technology or a related field that supports strong analytical and customer facing capabilities. -Demonstrate hands on experience with spreadsheet tools including functions pivot tables and charts to manage analyze and present structured data. -Show the ability to interpret numerical information and trends from reports while translating insights into practical recommendations for business teams. -Exhibit strong communication and collaboration skills that enable effective interaction with customers peers and stakeholders in a hybrid environment. -Display an organized and detail focused work style that ensures accurate data entry consistent documentation and reliable task follow up. -Bring exposure to mobile or telecom concepts such as third generation network services which can support understanding of domain specific customer needs. -Embrace a continuous learning mindset by being open to feedback upskilling opportunities and evolving tools or processes within the sales and support function. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
