ServiceNow Practice Lead – Employee Experience
Location: Remote
Employment Type: Full-Time
Job ID: 00069117621
About the role
As a ServiceNow Practice Lead – Employee Experience, you will make an impact by shaping and driving ServiceNow solution strategies that enable organizations to transform employee experiences through automation and digital workflows. You will be a valued member of our ServiceNow Practice team and work closely with Sales, delivery teams, and clients to define, position, and implement high‑value ServiceNow solutions.
In this role, you will:
- Serve as a subject matter expert (SME) for ServiceNow Employee Experience solutions during the pre‑sales lifecycle, including opportunity qualification and solution positioning.
- Lead client discussions to define scope, requirements, and solution strategies aligned to business objectives.
- Deliver impactful ServiceNow product demonstrations, both standard and customized, for prospective and existing clients.
- Develop proposals, work estimates, and Statements of Work (SOWs) to support sales and delivery efforts.
- Partner with Sales and delivery teams to ensure seamless transition from pre‑sales to implementation.
- Provide thought leadership by creating content, participating in marketing events, and showcasing Cognizant’s ServiceNow capabilities.
- Stay current on ServiceNow platform innovations and competitive landscape to effectively differentiate solutions.
- Lead successful delivery of ServiceNow implementations, ensuring quality, client satisfaction, and achievement of business outcomes.
- Drive continuous improvement of implementation methodologies, frameworks, and service offerings.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work‑life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always communicate expectations clearly.
What you need to have to be considered
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 4+ years of experience with the ServiceNow platform, including hands‑on experience in implementation or solution design.
- 2+ years of experience with ServiceNow Creator Workflows or Employee Experience solutions.
- ServiceNow System Administrator certification.
- Experience supporting pre‑sales activities, including demos, proposals, and client engagement.
- Strong understanding of IT service management (ITSM) and business process automation.
- Excellent communication and stakeholder management skills.
These will help you stand out
- ServiceNow certifications such as Certified Implementation Specialist (CIS) or Pre‑Sales certifications.
- Knowledge of ITIL frameworks and Agile/Scrum methodologies.
- Experience contributing to marketing initiatives, such as webinars, conferences, or thought leadership content.
- Proven ability to lead cross‑functional teams and influence stakeholders at all levels.
- Experience shaping and expanding ServiceNow service offerings or practice capabilities.
Salary and Other Compensation:
Applicants will be accepted till 6/28/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $82,000 - $155,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
