1. Job Title : PE-Sales & Support 2. Job Summary : This hybrid role in a multinational company focuses on providing proactive sales support and customer assistance for products and services enabled by advanced connectivity using strong MS Excel skills to manage data analysis and reporting. The role operates during regular day shifts with no travel enabling effective collaboration with internal teams while contributing to efficient sales operations and improved client satisfaction. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support daily sales operations by maintaining accurate customer records and opportunity data in MS Excel to enable timely and informed decision making for the sales team -Prepare structured MS Excel reports that summarize sales performance trends and customer activity allowing stakeholders to quickly identify opportunities and risks -Respond to customer and internal team inquiries with clear and timely information ensuring that product details pricing and order status are communicated accurately -Coordinate with cross functional teams in sales marketing and operations to track order progress and resolve basic issues that may affect customer commitments -Validate incoming sales data for completeness and correctness in MS Excel reducing errors in quotations orders and pipeline forecasts -Assist in preparing simple pricing proposals and quotation summaries in MS Excel that follow predefined guidelines and help sales colleagues close deals efficiently -Monitor service requests and support tickets escalating complex issues to experienced colleagues while keeping customers informed about progress and resolution timeframes -Contribute to the creation and maintenance of standard templates in MS Excel that streamline recurring sales support tasks and improve overall process consistency -Analyze available sales and support data to identify recurring customer questions or common issues and share insights with the team to enhance product documentation and FAQs -Support basic reporting on hybrid work activities and team productivity by compiling agreed metrics in MS Excel without exposing confidential information -Collaborate with colleagues to understand how connectivity and network technologies can influence customer value using this awareness to provide more relevant and contextual support -Participate in regular day shift meetings and planning sessions to align on priorities share updates on open items and confirm expectations for customer communications -Contribute to a culture of continuous improvement by suggesting small but meaningful process enhancements that make sales support more efficient and beneficial for customers and society -Qualifications -Demonstrate strong working knowledge of MS Excel including formulas sorting filtering and basic charts to manage sales data and generate clear reports that support data driven decisions -Exhibit careful attention to detail when entering and validating information in MS Excel ensuring that customer and sales records remain reliable for operational and analytical purposes -Show willingness to learn about communication and network concepts such as 3G and later technologies so that customer conversations and internal coordination are better grounded in the product context -Display solid written and verbal communication abilities to interact with customers and internal teams in a professional concise and respectful manner during day shift operations -Apply basic analytical thinking to interpret numbers and trends in MS Excel reports and present findings in simple language that can be understood by non technical stakeholders -Manage time effectively in a hybrid work model by organizing tasks tracking deadlines in MS Excel or similar tools and ensuring availability during agreed core hours for collaboration -Adopt a customer focused mindset that prioritizes accurate information quick follow ups and constructive problem solving to enhance overall customer satisfaction and trust 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
