ServiceNow AI Architect – Conversational AI & Transformation
Location: Remote
Employment Type: Full-Time
Job ID: 00069319931
ServiceNow AI Architect – Conversational AI & Transformation
About the role
As a ServiceNow AI Architect, you will make an impact by leading enterprise transformation initiatives focused on modernizing conversational experiences across customer, employee, and IT service environments. You will be a valued member of our consulting and architecture team, partnering directly with client stakeholders to define strategy, design scalable architectures, and drive adoption of ServiceNow AI and automation capabilities.
In this role, you will:
- Lead discovery workshops and assessments to evaluate current chat, virtual assistant, and conversational AI environments.
- Develop future‑state architectures, migration strategies, and roadmaps for adopting ServiceNow Conversational AI capabilities.
- Design scalable conversational experiences using ServiceNow Virtual Agent, Now Assist, AI Agents, and related platform features.
- Define integration strategies connecting ServiceNow with enterprise systems and third‑party platforms.
- Align AI solutions with core ServiceNow workflows including ITSM, CSM, HRSD, Employee Center, and Knowledge Management.
- Guide clients through modernization initiatives, including migration from legacy platforms to ServiceNow AI solutions.
- Facilitate executive discussions, present recommendations, and build consensus across business and technology stakeholders.
- Define governance models, operating structures, and adoption strategies to ensure long‑term success.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work–life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the posting date and may change based on business or client needs.
What you need to have to be considered
- 8+ years of experience in enterprise architecture, consulting, or digital transformation.
- 5+ years of hands‑on ServiceNow experience, including platform architecture and solution design.
- Experience leading client‑facing workshops, assessments, and strategic advisory engagements.
- Strong understanding of ServiceNow Conversational AI capabilities (Virtual Agent, Now Assist, AI Agents).
- Experience developing technology roadmaps, migration strategies, and future‑state architectures.
- Strong communication and executive presentation skills, with the ability to translate technical concepts into business value.
- Experience working across enterprise service domains such as ITSM, CSM, or HRSD.
These will help you stand out
- ServiceNow certifications such as CSA, CIS, or CTA.
- Experience with conversational AI platforms (e.g., Genesys, NICE, LivePerson, Salesforce, Microsoft).
- Hands‑on experience with chatbot, virtual assistant, or contact center technologies.
- Experience in large‑scale enterprise or industry environments such as telecom, technology, or media.
- Background in defining governance models, operating frameworks, and adoption strategies for AI platforms.
Salary and Other Compensation:
Applicants will be accepted till 7/18/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $119,000 - $139,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
#LI-IK1
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
